The arrival of the Internet of Things era symbolizes the interconnection of all things. In the era of Internet of Everything, all kinds of home appliances, robots, smart wearable devices, etc. will be seamlessly connected to form big data. What we need to do is to constantly keep data. Mining and sharing. ' Speaking of the Internet of Things, Tang Xi, deputy general manager of the intelligent hardware platform of Keda Xunfei Co., Ltd., said at the China Household Electrical Appliances Technology Conference held on October 30th. The investigation of intelligent hardware devices shows that 95% of people think that voice interaction will be the next stage, that is, the necessary interaction mode of intelligent hardware products in the Internet of Things era.
With the development of mobile Internet and artificial intelligence, voice-based interaction has become more and more important and popular. From the current market situation, voice interaction has been widely used in smart refrigerators, smart TVs, smart phones, smart speakers, etc. In the field of home appliances. At this point, the application of AI voice interaction technology has been given more missions.
Tang Xi, Deputy General Manager of Intelligent Hardware Platform, Keda Xunfei Co., Ltd.
AI voice interaction needs to solve 4 problems in the home appliance scene
The so-called intelligent voice interaction technology, according to Tang Xi, is a technology that enables various intelligent devices in the information age to be 'speakable' like human beings, including speech synthesis, speech recognition and natural language understanding. However, taller The above technologies all need to carry out the scene landing, product landing and technology landing, then what problems need to be solved by intelligent voice interaction technology in the smart appliance scene?
In this regard, Tang Xi sums up four points: One is noise suppression, such as TV and other home appliances under 85dB strong noise, its recognition accuracy can reach 90%; the second is long distance, such as with air conditioners and other machines - 5 meters long distance interaction, the recognition accuracy can reach 95%; the third is echo cancellation, such as in the intelligent speaker and other speakers 95dB high volume noisy environment, the wake rate is 92%; the fourth is the sound source positioning, For example, machines such as sweeping robots need to have a full-scale accuracy of 5 degrees of perceptual positioning. When the user performs voice control, they turn their heads and make technical interactions in time. 'Any artificial intelligence technology needs to go deep into this scene, and we Knowing that intelligent voice technology is only one stage of artificial intelligence. '
In response to the statement, Tang Xi said that 'smart voice technology is only a stage of artificial intelligence', which leads to four levels of AI: computing intelligence, motion intelligence, perceived intelligence and cognitive intelligence. 'The so-called computing intelligence is to say this machine He can store and remember, 'Tong Xi said that he used AlphaGo as a game of Go Masters to show that Go, known as the last bastion of human wisdom, has been broken by artificial intelligence, indicating that the machine has been effective in the field of computing intelligence.
Sports intelligence has also been widely used in the field of home appliances, such as the application of robotic robots in manufacturing plants such as air conditioners, refrigerators, and washing machines.
At the level of perceived intelligence, there is an obvious level of improvement, and the machine can start to hear that devices such as autonomous driving have initially possessed a perceptual intelligence system.
The final stage of artificial intelligence is to achieve cognitive intelligence. 'Cognitive smart devices will be able to understand and think. This is more manifested in technologies including autonomous reasoning, logical reasoning, and autonomous learning.' Tang Xi said that he deliberately Mentioned that the University of Science and Technology News released in 2014, the company’s super brain is to let the device to perceive intelligence while recognizing intelligence. 'We want to make all kinds of smart terminals no longer cold machines, let them listen, will say , understand, think, use smart technology to change life. '
From direct language control to interactive scene consultation AI empowers home appliances
The above mentioned AI needs to solve some problems in the smart home appliance scene, and the four levels of artificial intelligence have also been applied in the field of home appliances. Back to the headline, what can AI or AI voice interaction bring to home appliances?
In this regard, Tang Xi concluded that there are three points, or three levels of hierarchy. The simplest one is the well-known voice control to directly control the home appliances to find the right application scenario. Smart refrigerators, smart air conditioners, and even some smart kitchen appliances have begun to be widely used.
On the next level, IoT home appliances can use voice interaction to conduct consultation and after-sales service around the home appliance itself, effectively improving the user experience. At this time, the home appliance is no longer a cold and cold machine, it can provide effective consultation and service for users. Can be expressed in the form of a voice manual.
At present, the user's buyer rarely goes to the detailed reading manual, and only looks at it when he needs it. Tang Xi believes that if all the voice instructions stored in the cloud are available, the user can directly ask themselves when needed. Home appliances, to get more information. On the scene, Tang Xi also mentioned his personal experience, he said that he had received a phone call from his mother when he was at work, saying that he put too much laundry detergent when washing clothes, causing the laundry liquid to pass all the holes. It came out, but the washing machine door could not be opened at this time. I don’t know how to be good. I even worried that the washing machine had been damaged. Tang Xi, who could not hydrolyze the thirst, said that she was helpless. She did not have a timely and effective guidance method. He feels that in this case, if you can easily interact with the device, tell the user through the cloud platform the required information, even more complicated to replace the manual with the machine, automatically remind the user to avoid some wrong operations, then not only can solve the user The pain point can further enhance the user's experience and satisfaction.
In addition, Tang Xi predicts that the AI voice interactive consultation required in the life scene (laundry, cooking, food storage) of home appliances will be the future direction. Whether it is a refrigerator, a washing machine or a microwave oven, it means nothing for everyone. A scene. For example, the refrigerator needs to store food, then the intelligent storage shelf life of the food, the accurate recognition rate of the food, the human-computer interaction, and the connection with other intelligent terminal terminals of the family have to be further developed by the artificial intelligence to solve the problem. Smart refrigerator manufacturers are all integrating the upstream industry chain, in order to realize a series of service processes such as order purchase, food preservation and home delivery. By then, users can use voice to conduct overall interaction and new interactive experience, while smart cloud Platform services will also make situational home appliance queries better. 'At the same time, smart home appliances need a central control to achieve. The goal of HKUST is to realize the whole set of solutions for home appliances through AIUI to realize the voice interaction with the original factory. 'Tang Xi said, he said that the company has been committed to the innovation of core source technology and the use of minimally invasive products. New, I want to build a better life with artificial intelligence, and use artificial intelligence to change the world.