Recently, Weibo users accidentally dropped their Huawei P20 mobile phone from the 21st floor. I thought the mobile phone would be 'gloriously laid off', but after the smashing, the camera was broken, the other functions were all normal, exclaimed. 'Magic'.
Huawei terminal customer service immediately reminded the users to wear protective film and protective cover in the Weibo comment area to avoid slipping. Huawei consumer business CEO Yu Chengdong also forwarded the comment 'for the P20's tenacious vitality', thank you for your support. Said that 'will continue to work hard to do high quality, to make consumers trustworthy products'.
This 'magical thing' has received some attention. In fact, many people in the industry feel that many users know little about Huawei's quality. The World Wide Web Technology Channel specifically addressed the Huawei terminal's quality control. The problem, I hope to end the user's ignorance of 'Huawei quality'.
The 21st floor refreshes the drop height, the quality word is the highlight
From the era of smartphones, mobile phones have lost their strong resistance to falling. Although each manufacturer's new products will be tested for drop before leaving the factory, if you are careless and really fall, it is tantamount to testing on the edge of danger, thousands of expenditures. Not tolerate most users.
While carefully using their own mobile phones, people are always concerned about the news that local tyrants deliberately slammed the machine, and the mobile phone smashing the bullets to save the owner’s life and other anecdotes are also relished. However, it still falls from the 21st floor. The normal function has indeed refreshed the new height of the mobile phone's resistance to falling. According to the Internet's unspoken rules of 'bright spot self-seeking', the real highlight of the news that Huawei P20 fell from the 21st floor is actually the word 'quality' mentioned by Yu Chengdong.
The wide range of functions of smartphones allows people to pay more attention to the software experience. With a one or two year change cycle, people are forgotten to pay attention to the quality of mobile phones. But if you think about it, you will find the smart phone manufacturer that is now in the first echelon. We haven't had any news related to quality issues for a long time. This is precisely because how many tests of their Huawei mobile phones can successfully 'debut'?
Huawei terminals have at least 670,000 mobile phones moving from production line to users every day. The consistency of product experience at the hardware level is much more difficult than the system upgrade from OTA. Therefore, Huawei has a position like Chief Quality Officer. , development, testing, materials and manufacturing processes, Huawei invested 200 million US dollars in refurbished equipment to automate the entire manufacturing system, to ensure the quality of mobile phones.
A small mobile phone integrates 300 to 500 components, and some components are broken down into more components. In order to fully expose the problem, the Beta test before the product launch, 500 to 1000 users, The actual experience is 3-4 months. The monomer test of key components must be tested and run on at least 1000 mobile phones.
Quality is the lifeline. Anyone who says this will say it, but if it is implemented, it depends on whether there is any strength to implement it. It is hard work to implement it. Many people who have participated in the mobile phone conference know that the product experience after the conference will be distributed to the media. The evaluation machine is the most enviable part. After dozens of hundreds of mobile phones have not been sold, they will be sent out (the media will be returned after the media evaluation), but think about the test before the product release, compared to several thousand The level of Taiwan, dozens of hundreds of units is nothing.
Quality is a capability
Quality is the lifeline that looks more like a slogan. Although Huawei also has a corporate value that regards quality as its life, it is more appropriate to say that quality is a capability, and Huawei has it.
The test input of thousands of machines seems to have been many, but it is not worth mentioning compared to Huawei's total investment. Huawei's R&D investment is well known worldwide. There are 15 R&D centers around the world, which are invested every year. 313 billion yuan for research and development. What people don't know is that Huawei also has four global quality competence centers in China, the United States, Germany and Japan, which are responsible for software, service, management, design, procurement, supply chain and so on. Duties.
In addition to the huge investment to demonstrate its ability to come from strength, standards are the driving force for upgrading quality to core competitiveness.
It is understood that Huawei's quality standards are much higher than the industry. For example, the industry's power button hits reach 200,000 times, and Huawei has achieved 1 million times. For the gap between the smartphone screen and the front case, Huawei's standard is 0.15mm, which is absolutely There is no case of plugging A4 paper. However, the structural engineer is not only satisfied with this. Through an external survey, it is found that the gap between a flagship model screen and the front shell of a friend is 0.15-0.18mm, and there is a call. User feedback when sometimes caught in the hair. Even if Huawei's gap standard is higher than that of the friend, it does not receive the feedback of the user's response to the 'clip hair', but the structural engineer still insists on challenging the delicate gap, and finally succeeds in the gap from 0.15. By shrinking to 0.1mm, this result is finally applied to the appearance of Mate9 Pro.
There are more stories to know, and we will present them through special reports.
There is always reason to survive
2018 is the year of shuffling of smart phones. The global smartphone market and domestic smartphone manufacturers have formed a relatively stable situation. In addition to the functions, design, and technological innovations, the user's likes are constantly gaining attention. The power of one step at a time.
The incident of Huawei's P20 refreshing the height of the fall can only be regarded as an example. Careful use of the mobile phone, especially not to fall from the top to avoid accidental injury to passers-by, is what we should pay attention to as a user. However, people must have noticed that with the advancement of manufacturing processes The quality management and control capabilities of manufacturers have improved. Today's smartphones are not as weak as they were when they first appeared. This also shows that there is always reason to survive in the competition.