With the popularity of electronic payment, choose to go out without cash but ' brush the phone ' more and more consumers. In this context, some Apple mobile phone users recently encountered a ' steal ' event, and more with the secret-free payment. Apple responded that it had recently increased its desire to make money through fraudulent refund applications, suggesting that users turn on two-factor authentication.
Yesterday, Zhongxiaoxie expressed dissatisfaction with this gesture, and shouted to Apple not to shirk responsibility.
Forced to open a secret payment against consumer rights
According to media reports, the recent number of Apple mobile phone users to reflect their Apple account experience stolen brush, the amount of less than hundreds of yuan, more than tens of thousands of yuan, and related to Alipay, WeChat and bank cards and other commonly used mobile payment tools.
Apple then issued a statement that the survey found that a small number of user accounts have not yet turned on two-factor authentication in the case of phishing scams, and found that attempts to profit through fraudulent refund applications have increased, it is strongly recommended that all users turn on two-factor authentication to prevent unauthorized access.
Yesterday, Zhongxiaoxie the idea that Apple should respect the choice of consumers, but also to protect consumer safety. Zhongxiaoxie that consumers have the right to choose whether or not to open a secret payment, the operator does not open the Secret Service can not consume the practice of violating the consumer's right to choose. The consumer chooses to use the payment method, the operator requests the payment to have the choice to open the secret payment and the related agreement at the same time, chooses after the automatic deduction fee, otherwise will not be able to use this payment method.
This forced consumers to open the non-secret payment of the behavior of the consumer to whether to use the option of free-secret payment, the automatic deduction of charges against the consumer on behalf of the cancellation of the charge agent. At the same time, regardless of whether the consumer opens the secret payment, the operator should protect the consumer's transaction security.
On the one hand, the operator should do a reasonable prompt to inform the obligation when the consumer opens the secret payment. On the other hand, even if the consumer to open the secret payment, the operator for the consumer every transaction should still do the reminder obligation, after the consumer confirmation can be paid, debit transactions, free of charge should be limited to exempt consumers to enter the password.
Apple should not shirk its responsibility to shift consumer focus Zhongxiaoxie reminded that after the user account is stolen, consumers should take relevant measures in time. First of all, we should change the password in time, cancel the relevant authorization, contact the operator and the third party payment company, prevent the account from being further stolen; second, timely alarm; Thirdly, for the money that has been stolen, the consumer has the right to claim compensation from the operator or the third party payment company, such as negotiation without effect,
Consumers have the right to use legal weapons to protect their legitimate rights and interests, through litigation rights, operators and third-party payment companies can be used as co-defendants.
Zhongxiaoxie that Apple said in its statement that ' an attempt to make a profit on fraudulent refund applications ' has increased, and that the hacker's reasons, the ' crash-bank ' approach, are not grounds for exemption and should not confuse its own problems with attempts to defraud them. Apple should not shirk its responsibility to dilute its own security problems and divert consumer concerns. Apple should face the security responsibility and security problems, for the consumers who claim compensation for the loss, the operator and the third party payment platform does not have sufficient main evidence to refute, should be equal to the full compensation.