Recently, Apple users across the country reflect that, without knowing, Apple ID account stolen, lost hundreds of yuan thousands of yuan or even tens of thousands. On the morning of October 16, Apple issued a statement saying it was investigating the matter and calling on users to turn on two-factor authentication. But on compensation for the victims ' concerns, Apple did not respond in a statement, saying: ' We apologize for the inconvenience caused by phishing scams.
' The Chinese Consumer Association (hereinafter referred to as ' Zhongxiaoxie ') intervened in the frustration of the stolen Apple user.
Recently, Zhongxiaoxie on e-commerce online payment security hidden trouble issue: Apple should not shirk responsibility!
Apple user stolen, refund no door
Recently, Liaoning, Shanxi, Hubei and other Apple mobile phone users in the microblog reflect, in their own unaware of the situation, their own Apple ID purchased a number of AppStore content, the loss of the amount from hundreds of to thousands of yuan, or even tens of thousands of yuan. Worse, the size of the victims is getting bigger.
A Shanxi victim before the daily economic news (WeChat: Nbdnews) reporters that our victims built QQ Group, a group of 1000 people are full, two groups of people are more and more, while others have many Apple ID theft protection group, are full status, I can see already thousands of people.
In this regard, security experts on the reporter analysis that the reason for the stolen brush has two conditions:
First, the Apple ID is not opened double authentication, resulting in the theft of accounts;
Second, the victim user signed a free automatic debit agreement, whether the contract is Alipay, or bank card, or micro-credit payment. It is worth noting that when the victim calls Apple customer service ' 4006668800 ', he is told ' there is no refund, no reason.
' And as the event began to ferment, on the morning of October 16, Apple finally issued a statement: Our survey found that a small number of users of the account has not yet opened two-factor authentication in the case of a phishing scam.
At the same time, we found an increase in the number of attempts to make a profit through fraudulent and fraudulent refund applications. "We have taken a number of measures to protect our users and have prevented a significant amount of fraudulent transactions," Apple said in a statement. For example, we reject high-risk orders by reviewing purchase requests that occur after recent account changes. As a result of our continued efforts, we have noted that these problems have now been significantly reduced.
' But on compensation for the victims ' concerns, Apple did not respond in a statement, only responding: ' We apologise for the inconvenience caused to users by phishing scams. We are proactively identifying suspicious activities and contacting affected users. We strongly recommend that all users turn on two-factor authentication to prevent unauthorized access.
'
Zhongxiaoxie: Compensation should be paid in full
As the user of the stolen brush was frustrated, Zhongxiaoxie began to intervene.
Zhongxiaoxie said Apple's statement stated that ' an attempt to make a profit through fraudulent refund requests ' has increased, for reasons of hacking, ' pool ' means, and so on, which do not constitute an excuse for exemption, and should not confuse the problem with an attempt to be fraudulent. Zhongxiaoxie also pointed out that Apple should not shirk its responsibility to dilute its own security problems and divert consumer concerns. Apple should face the security responsibility and security problems, for the consumers who claim compensation for the loss, the operator and the third party payment platform does not have sufficient main evidence to refute, should be equal to the full compensation.
For the setting of the ID and other ways to carry out appstore and other consumption patterns, it is recommended that the relevant operators also make adjustments, fully respect the choice of consumers, and fully protect the consumer's property security.
In addition, Zhongxiaoxie also reminds consumers, for the amount of stolen money, consumers have the right to the operator or a third-party payment company claims, such as no results, consumers have the right to use legal weapons to defend their legitimate rights and interests, through litigation rights, can be operators and third-party payment company as a co-defendant. iphone users collectively stolen brush, finally someone for the fruit powder came up ...
