According to China Voice's "News Horizon" report, recently, many Apple mobile phone users reported to China Voice that their Apple ID was suddenly stolen by others. The payment platform bundled with the original account was debited several times and the funds were stolen. The highest loss has reached 10,000 yuan. In this regard, Apple said that it has already understood the relevant situation and will give corresponding results after reviewing the problems reflected by the customers.
The user has experienced two days: Some have received a refund, and some of the refunds have been rejected
At noon on October 1st, Mr. Zhang of Anhui suddenly received several payment reminders. Immediately, Mr. Zhang opened the information and found that the money was used to purchase several game apps in the App Store. 3,000 yuan. However, Mr. Zhang does not have the habit of playing games, so Mr. Zhang suspects that his Apple account has been stolen by others.
Subsequently, he called Apple's customer service to reflect the situation. Under the advice of the customer service, Mr. Zhang first closed the confidential payment function of the Apple account and submitted his refund request through the customer service. Mr. Zhang told the Voice of China reporter: 'He (Customer service) and I said that I will review the situation. If the audit is approved, I will give me a refund. If the audit is not passed, I will contact you later. ' After the application, Mr. Zhang received a refund.
However, not all people who have been stolen by the account have applied for a refund. Xiao Li, who is a junior in a university in Shaanxi, is not so lucky. On the morning of the 8th, Xiao Li, who just woke up from her sleep, found her Apple account. Purchased a game currency worth more than 1,600 yuan, although Xiao Li played games occasionally, but these games Xiao Li did not even hear about it. Xiao Li told China Voice reporter: 'I called Apple customer service to reflect the stolen brush Situation, customer service attitude is very good, registered my Apple ID and phone information, and then said to help me submit the application for refund processing, after 1 to 3 working days will have results '.
After listening to the customer service reply, Xiao Li breathed a sigh of relief, but the development of the matter was not the same as she expected. On the afternoon of October 9, Xiao Li received an official email from Apple. The content of the email showed that there was a expenditure of 648 yuan. I didn't pass the audit and couldn't get a refund. Xiao Li was told when he called Apple's customer service again that the email showed the final result, 'They can't do it'.
According to the Voice of China reporter, since September this year, many Apple mobile phone users have encountered the Apple ID being stolen, and the funds have been stolen. It is not in the minority that Xiao Li did not get all the refunds.
Experts recommend opening the account dual authentication service
The Voice of China reporter called Apple yesterday. The staff told reporters that the account was stolen. It may be because the user accidentally leaked personal information or scanned some QR codes for stealing information.
In this regard, Chen Yexuan, technical director of the Pangu team, said in an interview with the Voice of China reporter that the situation of the Apple account was stolen before. In the past, after stealing the password of the Apple account, the iPhone may be locked. Then cash out through extortion. In this case, cash is purchased through in-app purchases, especially in-game purchases, and then cash out.
Chen Yexuan believes that there will be so many Apple user accounts stolen in the near future, mainly because these users only use simple password authentication to log in directly to the account. He suggested that users open the Apple account dual authentication service provided by Apple, that is, two steps. Authentication, in addition to entering an account and password, then set up a SMS authentication login account. In addition, Chen Yexuan also suggested that Apple mobile users set a longer password, try to set different passwords for different accounts, so as to avoid an account. Stolen, multiple accounts are implicated.
Lawyer: Apple has not fulfilled the obligation of abnormal login, and it should be compensated for the breach of contract.
In the early morning of the 10th, Alipay released a security reminder on its official Weibo, confirming the existence of the Apple account being stolen, and reminding users to lower the amount of the secret payment paid by Apple. Alipay staff said that if the binding payment platform is Alipay, the user should give timely feedback, Alipay will submit this situation to the insurance company, and the insurance company will make claims.
For Apple's refusal to refund some of the stolen users, Han Kang, a lawyer at Beijing Kangda Law Firm, believes that Apple, as a service provider of the App Store, has the obligation to protect the security of the service. Apple application downloading Apple application should be an abnormal login. Apple should fulfill its obligation to log in abnormally. If the user ID is stolen due to failure to fulfill this obligation, it should be responsible for breach of contract that fails to fulfill reasonable security obligations. Lost users can claim from Apple.
