Changsha Evening News, Changsha, September 28th, the Kelon air conditioner in the home is not cooled. Ms. Yang, who lives in Furong District, opened the mobile phone and found 400 calls from Kelon's official website through Baidu search. The master should pay for the repair. But after more than a month The air conditioner was broken, and when I called the 400, I was actually blacked out.
After the reporter received the complaint, the investigation found that this 'Kelong official website' was actually a 'Li Gui' website. However, after the consumer complained, it could still call itself "Li Wei", and the regular manufacturers dealt with this situation. negative.
Repairing the air conditioner is broken for more than a month.
When you find the 'official website', the user has been blacked out.
In mid-July of this year, Ms. Yang found that the Kelon air conditioner in her home could not be cooled, so she searched the words 'Kelong Service Phone' through the mobile phone Baidu. The information that popped out showed the official website of Kelon, its national unified service. The phone number is 400XXXX399. After Ms. Yang dialed the phone to reflect the situation, a maintenance technician should pay for the repair. Ms. Yang spent more than 500 yuan on the maintenance fee. However, after more than one month of air conditioning operation, it was not cooled.
Ms. Yang had to call the 400 again. The operator immediately promised to let the original master come to the door. The master was late for the door. Ms. Yang had to call the 400 again. What she didn’t think was that no matter how many times she called, the 400 phone. Always in the state of being in a call, dial the number of the previously saved master. The same is true. Ms. Yang realized that she was 'blacked out'. After she changed in a number, the second call was not made. .
Ms. Yang realized that this Kelon official website may be a 'cottage' version. Later, after several links, she finally found the Kelon regular website. 'Kelong and Hisense merged, their staff clearly told me that 400XXXX399 is not their phone. . Ms. Yang said.
The fake website claims to be the official website
Real official website is powerless
After listening to Ms. Yang’s complaint, the reporter contacted Ms. Yang’s “Tianzhai” version of the 400 telephone. The wiring lady told the reporter that she would send someone to repair Ms. Yang’s air conditioner, but the next day, Ms. Yang said that no one came to the door. The reporter contacted the 400 phone again. A man answered the phone and said that this is not a Kelon electrical maintenance phone, nor a Changsha phone. After another two days, the reporter used his Kelon air conditioner to be damaged and needed repairs. The telephone number calls the 400 number again. A female staff member who is wiring is calling the phone of Kelon's official website, and is a national telephone.
After getting in touch with the real Hisense Kelon Company, the other staff clearly told the reporter that the 400 phone that repaired the air conditioner for Ms. Yang was not the phone of Hisense. The reporter repeatedly asked Hisense Kelon Company to fake the 'cottage' of their company's official website. The network will have any advice, the staff only advises the police.
Why does Kelon not actively deal with the violation of its own rights? An industry professional said that the infringement is only the maintenance link, and has little impact on the interests of the enterprise. The enterprise is not willing to do troubles. The only victims are the users.
"Changsha Evening News" article link https://www.icswb.com/newspaper_article-detail-311823.html
