Didi release release improvement exhibition: Customer service has set up a police adjustment special work docking group

It’s been a month since the Yueqing ride event, and Didi’s trip is also promised to be rectified and upgraded. So how is the improvement of the drip travel now? When can I provide passengers with safe travel services? Today’s official travel service Weibo announced the progress of the security function upgrade, indicating that the customer service has set up a special work docking group for police adjustment, in order to cooperate with the police. The regulation was officially implemented on September 30.

Didi

The new phase of the safe operation guarantee will be evaluated by the driver, optimize the one-button alarm function at both ends of the driver and passengers, set up a police-adjustment work docking group, the passenger terminal APP online 'safe' channel, and the on-line 'minor ride Drips need to be accompanied by the guardian's tips and other aspects to upgrade and implement.

Didi travel microblogging screenshot

In addition, Didi started to listen to the advice of the whole society, accept public supervision, and clear the blind spots of work. At present, the Drip Travel APP, official website, Weibo, WeChat public number and other platforms have been on the line of advice and will continue to the public. Public reply. At the same time, a series of symposiums for passengers, drivers, experts, scholars and the media will be held.

The author believes that the establishment and improvement of these systems should have been completed long ago. Why must we go through the lessons of blood to establish and improve these systems?

The progress of the new phase of security operation security and security functions is as follows:

1. Continue to conduct safety audits for all drivers, require no criminal record, and pass the three certificates to verify the truth. In addition to the face recognition of the driver before the daily departure, the face recognition will be randomly selected from the driver's order gap from September 27th. After passing, you can continue to receive orders;

2, Continuously optimize and improve the one-button alarm function at both ends of the passenger and driver. On September 27th, the driver's APP will be connected to the emergency contact function, express (including carpooling, Uber and enjoy), and the car and luxury car driver can use;

3. The customer service has set up a special work docking group for police adjustment. From September 30th, the police adjustment process will be further accelerated under the premise of complying with laws and regulations. If the police identity is used to take user information, it will bear legal responsibility;

4, the passenger terminal APP personal center has been online 'safe' channel, users can view the safe travel guide and detailed description of various security functions; the security channel has been online for 10 days, the total number of page views has exceeded 10 million;

5, the passenger terminal APP has been online 'the minors need to be accompanied by guardians' (including the car), I hope that parents and users understand, and spread the knowledge to the children. The platform is currently exploring effective minors Safe travel protection mechanism.

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