Jingdong Push | 'Beijing enjoys worry' | Services | Create a one-stop Apple product service

On September 13th, Beijing time, Apple held the 2018 autumn new product launch conference. At the meeting, it released three new iPhone products, which attracted the attention of the global public and the media. Just the day before the new iPhone was launched, September 20 On the day, Jingdong Mobile has created a unique impromptu drama release conference - 'Beijing enjoys no worries' service conference. 'Beijing enjoys no worries' service is Jingdong's all-round one-stop worry-free service for Apple customers For the purchase of this service users from the purchase to the after-sales worries. The drama theme 'Sit back and relax' will vividly summarize the characteristics of the service. Jingdong as one of Apple's long-term partner and new product launch platform, officially on September 14 Open iPhone XS / iPhone XS Max pre-sale. On the first day of sale on September 21, the first batch of iPhone will be delivered to consumers in the fastest speed.

Humorous drama, "Jingxiang worry-free", Jingdong exclusive to create a comprehensive one-stop worry-free service

Jingdong used the impromptu drama form to develop the conference, which appeared to be ingenious. The lively and exuberant team, the happy twist impromptu team used the rich body language and humorous drama lines to attract the live media and the audience to laugh, and let the audience enjoy the peace of mind. 'The specific service also has a deep understanding. Beijing enjoys no worries, including repairs and worry-free, get started, Beijing enjoy VIP, Jing Zhuda, Jingdong repair and trade-in. Among them, 'free worry' and 'change worry-free ' is the most important content disclosed at this conference.

Worry-free service is a one-to-one personalized product setting service provided by JD.com to users who purchase self-operated Apple products. Through 30 minutes of voice interaction and video teaching, users can quickly understand the basic settings and usage methods of Apple products, such as Learn about buttons and gestures, download apps, fast backups, personalize desktops/dials, etc. For first-time Apple products, users who are not familiar with Apple products, this service is like a personal instructor, let you Start, just get started!

Excellent after-sales service is also an important part of the consumer experience. In the domestic market, Jingdong's after-sales service has always been praised by consumers, and Apple's after-sales service has also been well received by users around the world, one of the most intimate services Apple Care original Factory service, loved by users. But this service buys two years of service fees, and must go to the Apple store or authorized repair point maintenance experience, so many users hesitate. This time, Jingdong as a get Apple authorized platform, with Apple in the Apple Care original service based on the user to create a new after-sales service products? - change worry-free.

The worry-free service includes 'pay by monthly', 'only change without repair', 'reserve value for new', 'do not leave home' and 'original guarantee' and other content. Where 'pay monthly fee' means user purchase The new machine purchase will be repaired in the first month. After the contract is signed, the service can be automatically renewed every month. The maximum time is 24 months, the user can cancel at any time, and the next month will take effect. And 'only change is not repaired' refers to the user equipment. During the period of repairing worry-free service, no matter any quality problems or accidental damage, you can contact Jingdong Express to deliver the whole machine while Jingdong Express delivers the old machine and replace the old machine. If the problem of the old machine belongs to the product There is no need to pay for the quality failure of the user. At the same time, the worry-free service also includes the 'foot-in-the-go' service. Users can choose to change quickly if they meet certain conditions. It is worth mentioning that the repair service is worry-free. All after-sales maintenance and renewal services are provided by Apple's 'Original Protection'. Users can choose to go to any Apple Store or Apple Authorized Service Provider in the country to enjoy the repair service. At the same time, Jingdong uses its own logistics and 211 Jingzhida service advantages. Users provide new machine Jing Zhuda , replacement, maintenance service Jingdong logistics door-to-door delivery, so that users can achieve worry-free repair without leaving home.

In addition to worry-free and worry-free repair, Jingdong also launched the 'Jingxiang VIP' service in conjunction with the Apple brand. Jingxiang VIP integrates iQiyi, Ctrip and Telecom and other high-quality membership rights, and jointly builds Apple's quality life circle.' Jingxiang VIP' has a variety of member products at different price points for users to choose from, including the 399 yuan/year broken screen insurance service, which is available for 1G telecom traffic (1 year) and Jingdong Fashion Select brand package. When you buy a new iPhone, you can't miss the value-for-money match. Together with the Jingzhida, Jingdong repair and trade-in and other fast and convenient services provided by Jingdong Platform, we strive to implement the 'satisfaction' user experience through the whole service. system.

Implementing the 'customer first' corporate values, Jingdong further builds a service moat

Jingdong has always been 'customer first' as the corporate value, providing consumers with a temperature shopping experience is the direction that Jingdong has been working hard. Chen Ting, president of Jingdong Mall Communications Division, said at the press conference, 'Service is the temperature of the product, more It is the attitude of the brand', which is the philosophy that Jingdong Mobile has always adhered to. Jingdong pays attention to the spirit of every detail and quality has never changed. The future will also continue to upgrade and innovate in the service experience, to provide consumers with the best quality and The most intimate shopping experience.

On the one hand, Jingdong relies on its own logistics, channels and other advantages, and on the other hand, it cooperates with Apple to promise all the repairs provided by the users to enjoy the worry-free service. The new products are all made by Apple original or Provided by Apple Authorized Service Provider. Based on Apple brand service and official endorsement, it integrates its own advantages to create the most economical and trustworthy shopping platform for consumers. This is one of the e-commerce services provided by Chinese e-commerce providers. Initiative, Jingdong itself has taken another solid step toward becoming the most trusted enterprise.

On September 21, the new iPhone will be officially launched in Jingdong. On the day of the sale, the first batch of iPhones will be delivered to consumers in the fastest speed. As a long-term partner of Apple, Jingdong has been using the best service for ' Fruit Powder' provides the best shopping experience. The release of this new iPhone will also set off a new wave of iPhone purchases in Jingdong. I want to enjoy the new iPhone for the first time. Jingdong is your best choice.

On September 13th, Beijing time, Apple held the 2018 autumn new product launch conference. At the meeting, it released three new iPhone products, which attracted the attention of the global public and the media. Just the day before the new iPhone was launched, September 20 On the day, Jingdong Mobile has created a unique impromptu drama release conference - 'Beijing enjoys no worries' service conference. 'Beijing enjoys no worries' service is Jingdong's all-round one-stop worry-free service for Apple customers For the purchase of this service users from the purchase to the after-sales worries. The drama theme 'Sit back and relax' will vividly summarize the characteristics of the service. Jingdong as one of Apple's long-term partner and new product launch platform, officially on September 14 Open iPhone XS / iPhone XS Max pre-sale. On the first day of sale on September 21, the first batch of iPhone will be delivered to consumers in the fastest speed.

Humorous drama, "Jingxiang worry-free", Jingdong exclusive to create a comprehensive one-stop worry-free service

Jingdong used the impromptu drama form to develop the conference, which appeared to be ingenious. The lively and exuberant team, the happy twist impromptu team used the rich body language and humorous drama lines to attract the live media and the audience to laugh, and let the audience enjoy the peace of mind. 'The specific service also has a deep understanding. Beijing enjoys no worries, including repairs and worry-free, get started, Beijing enjoy VIP, Jing Zhuda, Jingdong repair and trade-in. Among them, 'free worry' and 'change worry-free ' is the most important content disclosed at this conference.

Worry-free service is a one-to-one personalized product setting service provided by JD.com to users who purchase self-operated Apple products. Through 30 minutes of voice interaction and video teaching, users can quickly understand the basic settings and usage methods of Apple products, such as Learn about buttons and gestures, download apps, fast backups, personalize desktops/dials, etc. For first-time Apple products, users who are not familiar with Apple products, this service is like a personal instructor, let you Start, just get started!

Excellent after-sales service is also an important part of the consumer experience. In the domestic market, Jingdong's after-sales service has always been praised by consumers, and Apple's after-sales service has also been well received by users around the world, one of the most intimate services Apple Care original Factory service, loved by users. But this service buys two years of service fees, and must go to the Apple store or authorized repair point maintenance experience, so many users hesitate. This time, Jingdong as a get Apple authorized platform, with Apple in the Apple Care original service based on the user to create a new after-sales service products? - change worry-free.

The worry-free service includes 'pay by monthly', 'only change without repair', 'reserve value for new', 'do not leave home' and 'original guarantee' and other content. Where 'pay monthly fee' means user purchase The new machine purchase will be repaired in the first month. After the contract is signed, the service can be automatically renewed every month. The maximum time is 24 months, the user can cancel at any time, and the next month will take effect. And 'only change is not repaired' refers to the user equipment. During the period of repairing worry-free service, no matter any quality problems or accidental damage, you can contact Jingdong Express to deliver the whole machine while Jingdong Express delivers the old machine and replace the old machine. If the problem of the old machine belongs to the product There is no need to pay for the quality failure of the user. At the same time, the worry-free service also includes the 'foot-in-the-go' service. Users can choose to change quickly if they meet certain conditions. It is worth mentioning that the repair service is worry-free. All after-sales maintenance and renewal services are provided by Apple's 'Original Protection'. Users can choose to go to any Apple Store or Apple Authorized Service Provider in the country to enjoy the repair service. At the same time, Jingdong uses its own logistics and 211 Jingzhida service advantages. Users provide new machine Jing Zhuda , replacement, maintenance service Jingdong logistics door-to-door delivery, so that users can achieve worry-free repair without leaving home.

In addition to worry-free and worry-free repair, Jingdong also launched the 'Jingxiang VIP' service in conjunction with the Apple brand. Jingxiang VIP integrates iQiyi, Ctrip and Telecom and other high-quality membership rights, and jointly builds Apple's quality life circle.' Jingxiang VIP' has a variety of member products at different price points for users to choose from, including the 399 yuan/year broken screen insurance service, which is a daily 1G telecom traffic (1 year) and Jingdong Fashion Select brand package. When you buy a new iPhone, you can't miss the value-for-money match. Together with the Jingzhida, Jingdong repair and old-for-new, fast and convenient services provided by Jingdong Platform, we strive to implement the 'satisfaction' user experience through the whole service. system.

Implementing the 'customer first' corporate values, Jingdong further builds a service moat

Jingdong has always been 'customer first' as the corporate value, providing consumers with a temperature shopping experience is the direction that Jingdong has been working hard. Chen Ting, president of Jingdong Mall Communications Division, said at the press conference, 'Service is the temperature of the product, more It is the attitude of the brand', which is the philosophy that Jingdong Mobile has always adhered to. Jingdong pays attention to the spirit of every detail and quality has never changed. The future will also continue to upgrade and innovate in the service experience, to provide consumers with the best quality and The most intimate shopping experience.

On the one hand, Jingdong relies on its own logistics, channels and other advantages, and on the other hand, it cooperates with Apple to promise all the repairs provided by the users to enjoy the worry-free service. The new products are all made by Apple original or Provided by Apple Authorized Service Provider. Based on Apple brand service and official endorsement, it integrates its own advantages to create the most economical and trustworthy shopping platform for consumers. This is one of the e-commerce services provided by Chinese e-commerce providers. Initiative, Jingdong itself has taken another solid step toward becoming the most trusted enterprise.

On September 21, the new iPhone will be officially launched in Jingdong. On the day of the sale, the first batch of iPhones will be delivered to consumers in the fastest speed. As a long-term partner of Apple, Jingdong has been using the best service for ' Fruit Powder' provides the best shopping experience. The release of this new iPhone will also set off a new wave of iPhone purchases in Jingdong. I want to enjoy the new iPhone for the first time. Jingdong is your best choice.