Yesterday, the Eighth Supervision Team of the State Council invited 10 netizen representatives to meet face-to-face with the three major telecom operators, and feedback on the spot to make suggestions for speeding up the fee reduction. The three major operators promised on the spot that they will further speed up the fee reduction. More 'killing' problems, the operator said, will closely check the different rights of new and old users, found together to investigate and deal with.
Three years to speed up the fee reduction to achieve phased results
In 2018, the State Council's Grand Inspector is conducting nationwide. This year, the Grand Inspector has included China Telecom, China Unicom and China Mobile for the first time, and invited netizens to communicate face-to-face with the three major telecom operators.
From September 8 to 14, the Eighth Supervision Team of the State Council collected relevant opinions online and received more than 8,000 netizens' responses.
Yesterday, Li Guozhou, deputy head of the Eighth Supervision Team of the State Council, said that the inspection found that the network speed-up and fee reduction achieved phased results in the past three years. This year, the three major operators' fees on the original basis continued to decline compared with last year.
'Whether in the country or in remote villages, you can chat with your family through online video, and greet each other with friends. Small and micro enterprises and network e-commerce have a smooth network to carry out their business. These people are all empathetic. . Li Guozhou said.
However, there is still a certain distance between the effect of speeding up the fee reduction and the personal experience of the users. The survey conducted by the State Office’s supervision office commissioned by the Social Situation and Public Opinion Survey Center of the Bureau of Statistics shows that among the 3,400 users interviewed, the monthly mobile phone tariffs have been paid this year. The rise was 45.5%, 40.8% felt that it did not change basically, and only 13.7% felt that it fell.
Gradually launch the off-site replenishment card number service
In the face-to-face communication meeting yesterday, faced with the problems raised by the representatives of 10 different college students, such as college students, teachers, white-collar workers, couriers, retired employees, poverty alleviation volunteers, programmers, etc., the three major operators on the scene one by one Respond, and promise to further speed up the fee reduction.
China Mobile said that for the 'uninformed ordering' problem of the business, 100% confirmation of the customer's order, 100% accountability for the illegal order, and the first refund of the relevant complaints.
For traffic disputes, China Unicom is committed to improving the traffic query system, optimizing traffic warning and SMS alerting.
In response to the problem of non-compliance with broadband speed, China Telecom is committed to speeding up the transformation of optical networks. In 2018, it will achieve 97% in the south and 83% in the north.
After the mobile phone card that has been reported by many netizens is lost or deactivated, it needs to return to the original card to replenish the card and the sales number. The three major operators also responded. China Mobile said that it has provided the line in its own business hall last year. Under the different places to fill the card service. Currently communicating with the government authorities, and strive to achieve online replacement card replacement. China Unicom said that it will strive to launch its own business hall off-site sales before the end of the year. China Telecom said that it will be October 1 this year The trial operation of the off-site replacement card business will be open to all users from January 1 next year.
■ Background
The State Council’s Grand Inspector is included in the three major operators for the first time.
On September 10, the State Council sent 8 inspection teams to 30 departments and units of the State Council to carry out on-the-spot inspections on the implementation of the major decision-making arrangements of the Party Central Committee and the State Council.
This on-the-spot inspection will reflect strong blockages, obstruction and bottlenecks for the people and market players. It will focus on deepening the reform of the 'distribution suits' and transforming government functions, and urge the relevant departments to make inconsistencies, reform and improve policies and measures. Actively responding to social concerns. It is reported that in order to further promote the network to speed up and reduce the fees and other people's close attention to the implementation of the actual situation in place, this year's Grand Inspector for the first time China Telecom, China Unicom, China Mobile into the scope of supervision, and will invite Internet users and the three major Telecom operators face-to-face communication.
Question 1 new and old users have different rights
Strictly check the 'killing' problem and rectify it
At the meeting, many netizens bluntly encountered operators 'killing'.
One of the netizen representatives, Dai Yunzhong, a student at China University of Political Science and Law, feels obvious. Compared with the new students, the old users pay more for the same package than the new users, or only new users can enjoy the discount package. You can only abandon the old number that has been used for many years and re-do it.
For this slightly 'sharp' problem, Jane, the deputy general manager of China Mobile Group Corporation, first responded. He said that the company has strict requirements on the rights of new and old users, but there are some cases in the actual operation.
In the next step, China Mobile will publicize all the package rates for sale, support users to freely choose the tariff package, and standardize the propaganda language to avoid misleading users. The new and old rights will be strictly investigated and rectified.
'In view of the different rights of new and old customers, the source will be strengthened.' Gao Tongqing, deputy general manager of China Telecom Group Corporation, gave an internal rectification schedule: The provinces were rectified in one month and found serious together and serious accountability.
Yanzhou, the deputy general manager of China Unicom Group, also promised on the spot that it will strictly guarantee the rights of new and old customers, and if serious violations are found, they will be dealt with seriously.
Question 2 mobile phone signal difference
New base station to solve signal coverage problem
Because the cell phone signal is poor, express courier Ma Yuzhe has encountered a lot of trouble: Some of the community signals are weak, climbed to the 6th floor and found that the recipient could not be reached, and can only run downstairs to call.
'Excuse me, China Mobile, can my problem be solved?' After stating his own question, Ma Yuzhe 'name' China Mobile Deputy General Manager Jian Qin.
Jian Qin told him about the problem of building a base station encountered by operators. He said that mobile phone network coverage needs to be realized through the construction of base stations, but some residential properties charge extra fees, and residents do not understand communication technology. Refusal to build around the community, these are the reasons for the poor signal in some communities or indoor floors.
Ma Yuzhe’s speech was recognized by other netizens present. They all said that they had encountered weak mobile phone signals.
In response, the three major operators indicated that they will solve the signal coverage problem by establishing new base stations and other methods.
Question 3 is too expensive
Will take a variety of measures to further reduce costs
Mobile phone fees are too high, is the focus of on-site netizen representatives.
Netizen representative, lawyer Li Sirui deeply felt this. Li Sirui said that he needs to travel to Beijing and the United States all year round because of his work. Compared with the US mobile phone tariff of less than 20 US dollars, the domestic operator costs are too high, and the monthly call fee is reached when the business trip is frequent. Hundreds or even thousands of dollars.
China Mobile promised on the spot to increase its efforts to promote low-threshold packages, including the 8-element module package, to pay more attention to the needs of different groups, including the elderly group, student groups, people in poverty-stricken areas, etc., to meet the demand through diversified tariff products.
At the same time, through the expansion of tariff packages and the provision of diversified options, the average unit price of monthly traffic will be reduced to less than 1 cent per megabyte this year, and the unit price of traffic will continue to decline.
China Unicom said it will further introduce accurate cost reduction measures based on comprehensive speed-up and fee reduction. For example, for the basic communication needs of the poor and the elderly, it will launch mobile phones and broadband service products of the same quality and lower threshold.
China Telecom will significantly reduce the out-of-band voice and traffic charges of some old packages, and promote low-end packages in all channels; the broadband of the light-changing coverage area below 20M will be unconditionally upgraded to 20M during the year, and the 20M broadband of 360 yuan will be uniformly launched.
Question 4 package rules are complicated
Public Package Details Simplified Package Introduction
In addition to the high cost of the package, the content of the package is not clear and has become the focus of the netizen 'Tucao'.
For Mao Wenjun, a retired employee in Beijing who is over 70 years old, the rules for mobile phone packages are too complicated and difficult to understand, and they are not transparent enough. They usually come with ring tones or traffic services that are not useful for the elderly and cannot be untied.
'Can you tell us clearly how much money can I buy for a few minutes of voice calls?' He looked to the opposite operator and waited for the answer.
China Mobile said that it has launched a simplified package. In October this year, the voice and traffic setting module will be launched. Customers can combine it themselves and publicize all mobile phone package details during the year.
China Unicom, China Telecom also responded that it will simplify the package in the future, introduce the package tariff standard in a language that consumers can understand, and publicize it on the website so that users can choose it after they know it clearly.