'I am a courier, usually call more. In the mobile company for 38 yuan package, including 750 minutes of calls and 3 G traffic, but I have to call more than 2000 minutes a month, the cost of the package is higher, really I am looking forward to developing a balanced package of voice and traffic for the courier group, and lowering my call charges. ' After 00' courier Ma Yuzhe said.
'A lot of old people will not go online. After the package, the length of the call is not enough, the flow of the gift can't be used.' Mao Wenjun said in his 70s.
'This gives us a wake-up call. The company will develop diversified products to meet the needs of different groups. ' Deputy General Manager of China Mobile Group Corporation responded.
This is the face-to-face event of the netizens and the three major telecom operators held by the Eighth Inspection Team of the State Council on September 20. On the one hand, netizens asked questions, and on the other hand, China Telecom, China Unicom and China Mobile related person in charge answered questions.
There are a lot of policies to speed up and reduce the fees. For some people, the feeling is not strong. In 2018, the State Council’s Grand Inspector launched the 'Inviting you to face-to-face with the three major telecom operators' activities, collecting opinions from netizens and selecting from more than 8,000 people. Ten netizen representatives, at the same time, foreign netizens who could not go to the scene sent videos and made appeals.
In recent years, the three major operators have achieved initial results in speeding up the fee reduction. However, the Eighth Inspection Team of the State Council found that there are still many problems to be solved through the analysis of the opinions of netizens.
——Mobile phone package routines, traps, the tariffs are not falling.
Xu Tao, a netizen who works in the IT industry, said that he handled the 78-yuan unlimited package launched by Mobile. After using 10G, the speed limit was started. It is difficult to meet the demand for mobile Internet access. The name of the package only highlights the 'unlimited amount', but does not indicate the speed limit. Misleading.
'There should be fewer routines, more sincerity, let everyone feel the convenience.' Liu Rui, a lawyer from Beijing, said.
- New and old users are treated differently.
Many netizens reported that the new package launched by operators is more favorable, but they worry that old users will switch from high-end packages to low-end packages, which often set artificial thresholds. 'The package for freshman enrollment is very attractive, but the seniors have to give up the old number. Handling. 'Dai Yunzhong, a junior at China University of Political Science and Law, said.
'The same 2000 minutes of call duration, the new user to run a new package as long as 30 yuan, and the old user's original package to 88 yuan. Some consumers to enjoy the discount, choose to apply for a new number, and even use two mobile phones. ' Netizen Chen Yuyue said.
'Mobile phone number is not only an important tool for communication, but also binds many virtual accounts, bank cards, etc., changing the number brings a lot of security risks. ' User Li Bin said.
——The feeling of speeding up the network is not obvious.
The Hunan netizen who sent the video said that the effect of the downlink speed increase after the broadband speed increase is not prominent, which affects the user's online experience, especially when playing games and watching videos.
The 41st Statistical Report on Internet Development in China shows that as of December 2017, the number of mobile Internet users in China reached 753 million, and the proportion of mobile Internet users was as high as 97.5%. From clothing to housing and work, learning, mobile phones infiltrated into daily life. All aspects of the party. The deputy head of the Eighth Supervision Team of the State Council, Li Guozhou, the deputy director and deputy director of the State Administration Supervision Office, said that the continuous promotion of speed-up and fee reduction is a livelihood project that affects everyone’s vital interests. The purpose of the meeting is to build a platform for operators and consumers to communicate face to face, find the crux of the problem, and seek solutions.
In view of the complexity of the package rules and the number of routines, Shen Qin said that in the promotion of business promotion, the rules will be further simplified, and the publicity will be clearly clarified, so that consumers can rest assured to consume. Targeting different groups, precise policy, accurate cost reduction. The average unit price of monthly traffic has dropped to less than 1 cent per megabyte, and the unit price of traffic has been continuously reduced. I hope users will have more sense of gain.
In response to the problem of 'different rights' between new and old users, the three major operators have issued prescriptions. Gao Tongqing, deputy general manager of China Telecom Group Corporation, said that the company clearly stipulates that new and old users should be treated equally. However, in practice, due to assessment pressure, etc. The staff is more willing to promote the high-end package. The next step will be to promote the standard propaganda and adjust the assessment orientation. The deputy general manager of China Unicom Group Co., Ltd. bought Yanzhou, saying that each business channel should actively announce the contents of the package, the business rules on the wall display, the leaflet understand Informed, constantly improve the service level. Xia Bing, general manager of the marketing department of China Mobile Group Corporation, said that consumers can freely choose any package (except for contract packages, etc.), such as the staff intends to push, find a strict investigation together, support the old and new Customers maintain their legitimate rights and interests through various channels.
In response to the problem of speeding up the network, the three major operators have said that they will further increase infrastructure construction, carry out technological innovation, and strive to improve the speed of Internet access. They said that they will seriously complete the problems submitted by the State Council inspection team in a short time. If it can be solved, it should be rectified immediately; if it needs to be solved in the long run, plan and schedule as soon as possible.
