On the streets of Shanghai, I often see people riding a green motorcycle and passing by. It is the electric motorcycle that the Moo, theo rider envy, enjoys riding. It saves effort and speed. The license is a unique advantage for riding, and it also makes it the darling of the last three kilometers of the office workers in Shanghai.
However, because the speed of motorcycles is faster than that of bicycles, the risk of riding is relatively high. On November 9, 2017, Shanghai made it clear that it will no longer develop shared motorcycles. Without competitors, it has become a city with more than 60,000 licenses. The only remaining shared motorcycle companies in the region, but also ranked in the 2017 Shanghai Consumer Protection Committee to accept the number of shared bicycle complaints 'first throne'.
Recently, the reporter tested 41 well-received motorcycles. The test results showed that 23.8% of the vehicles with complete brake failure and 27% of vehicles with insensitive brakes. In addition, there are trams that do not go, the wheels are shaking. The handlebars were loose and other faults, and when the reporter reported the obstacles, the faulty vehicles were able to be re-scanned after two minutes.
When these faulty vehicles are being driven on the road, who is going to ensure safety? Once the accident occurs, how should the responsibility be delineated? For these problems, the rider responds: No time to answer.
Editor's note
On August 28 this year, a reporter of this newspaper was riding a bicycle, because of a brake failure and a car collided, the left foot and the small toe were fractured on the spot. In the investigation and handling of the incident, the reporter found that similar The incident is not a case. Because of the failure of the brakes, the falling of the seat, the falling of the handle, etc., it is not uncommon for the user to have a traffic accident caused by a bicycle accident. Therefore, we have such a question: How do these faulty vehicles get on the road?
On the streets of Shanghai, I often see people riding a green motorcycle and passing by. It is the electric motorcycle that the Moo, theo rider envy, enjoys riding. It saves effort and speed. The license is a unique advantage for riding, and it also makes it the darling of the last three kilometers of the office workers in Shanghai.
However, because the speed of motorcycles is faster than that of bicycles, the risk of riding is relatively high. On November 9, 2017, Shanghai made it clear that it will no longer develop shared motorcycles. Without competitors, it has become a city with more than 60,000 licenses. The only remaining shared motorcycle companies in the region, but also ranked in the 2017 Shanghai Consumer Protection Committee to accept the number of shared bicycle complaints 'first throne'.
Recently, the "IT Times" reporter tested 41 well-received riding bicycles. The test results showed that 23.8% of the vehicles with complete brake failure, 27% of vehicles with insensitive brakes, and there are still trams. The wheels are shaking, the handlebars are loose, etc., and when the reporters report the obstacles, these faulty vehicles can be re-scanned after two minutes.
When these faulty vehicles are being driven on the road, who is going to ensure safety? Once the accident occurs, how should the responsibility be delineated? For these problems, the rider responds: No time to answer.
Reporter experience
Enjoy riding without brakes
On the morning of August 28, a reporter of this newspaper riding a bicycle while riding a bicycle to the vicinity of Macao Road, in order to avoid the pedestrians suddenly coming out of the sidewalk, the emergency brake found that the brakes failed. In a hurry, she adjusted the handlebars. Direction, but collided with the vehicle next to it. The hospital diagnosis report showed that 'left foot 5th toe distal phalanx fracture.'
After learning that a colleague had a traffic accident, the reporter found the accident vehicle and tested it. The result was that the vehicle was almost completely out of hand when the vehicle was riding.
The traffic accident caused by the brakes on the motorcycle is not a case. Last year, the Morning News reported that Mr. Chen was riding a motorcycle and hit the roadside tree because his hand was out of control, causing the spleen to rupture and spleen. Removal surgery. On the Internet, safety complaints about riding are everywhere: Some people ride bicycles and brakes fail to hit the poles, and there are many internal bleeding and cracks in the left hand. Some people have emergency braking during riding, because the handles accidentally fall off. Overturned, both legs and legs were injured at the same time; some people had accidents during the use of riding a motorcycle, and they did not get the compensation they had within half a year. Li Bing (a pseudonym) told the IT Times reporter that in January this year, he was When riding a bicycle, the seat cushion suddenly fell, causing him to fall. As a result, the thumb of his left foot fell off, the soft tissue was bruised, and the laptop and ring that he carried with him broke down on the spot. The compensation for the ride was not yet in place.
Reporter
How is the faulty ride on the road?
According to the official website of Shanghai Consumer Protection Committee, in 2017, the Consumer Protection Committee accepted 7978 complaints about shared bicycles, among which the number of complaints was the highest. Within one week after the accident, the reporter randomly selected dozens of rides. The motorcycle was experienced, tested and unannounced. It was found that its problems in braking, reporting, customer service, operation and maintenance were highlighted.
Random check
Wucheng electric bicycle brakes are not working
'Brake is not working' is a common feeling shared by many riders. In the interview with the rider randomly, some people said that they used the ride at least twice a day, but found that they used the scan code 5 There is only one car that can ride, and the brakes are not working. 'It is also said that 'at least once a day, but rarely encounters a motorcycle with good braking performance.'
The requirements for braking performance in the "General Technical Conditions for Electric Bicycles" issued in 1999 are: 'Electric bicycles are electrically driven at the highest speed (electrically assisted to ride at a speed of 20k m/h), The dry (dry state) braking distance should be no more than 4 m, and the wet braking distance should be no more than 15 m'. The reporter randomly selected 41 riding bicycles for testing. When riding in dry state, 22 vehicles can In the motorcycle riding (the remaining 19 cars do not go), only 11 vehicles can be braked within 4 meters, accounting for 50%.
'There is often a bad brake situation, which is a high probability event.' A rider and maintenance personnel told the reporter that solving the brake problem was not done by the operation and maintenance personnel alone, but by the dispatcher and the maintenance personnel. In the daily operation and maintenance process, if the vehicle with the brake problem is found, the vehicle will be marked on the body, and then the dispatcher will collect the marked bad cars together for repair. After the company's warehouse maintenance personnel repair the bad car, they will be dispatched back to the market. use.
However, the operation and maintenance personnel admitted that according to the existing detection methods, it is difficult to find all the motorcycles that are not braked. 'We can't open the car to ride a circle when checking, so time is not guaranteed. The above operation and maintenance personnel told the reporter that the detection procedure is generally empty. When the tire is rotating, the brake can be stopped if it is pinched. If it can, the default brake is good; if the hand brake is pinched, the wheel is a bit No stop, prove that there is a problem with the brakes, it will be marked with special marks and then reported, but if the brakes are pressed, the wheels will stop after a few seconds, indicating that the brakes are not very light, but they will not affect the ride by default, nor will they Do markup and escalation processing, 'If it is based on the standard, it definitely does not match.'
But the problem is that the reporter found in the actual test that some cars, even if the brakes are normal under no-load conditions, but the brakes may also fail in the actual riding. What should I do if the fault occurs? The above operation and maintenance personnel said: 'Not my Work category. '
Report failure
After two minutes, you can scan the code and borrow the car.
Previously, the Shanghai Municipal Transportation Commission had said that after each use of the motorcycle, there was a lack of safety performance check and operation handover. Once the driving operation was improper, there was a big safety hazard, which was very likely to cause traffic safety accidents. However, the reporter found that even the user After the use, the fault was found and the obstacle was reported in the system. The rider only locked the vehicle for two minutes. After that, the car could be re-launched and borrowed.
At 21:04 on the evening of August 29, the reporter unlocked a motorcycle using the app scan code at 1012 Changde Road. The mobile app showed 67% of the remaining battery, about 20 kilometers. When the reporter sat on the motorcycle, After the handle, I found that the car could not go although there was electricity. So the reporter reported the bicycle failure in the same place. At 21:07, when the reporter scanned the same motorcycle again, he was surprised to find that the motorcycle that had just been reported actually turned out. Can unlock, and the power is still displayed as 67%. The reporter turned the electric handle again and found that there is still electricity to go. So the reporter reported the fault again, but found that the system prompts 'Please do not report the fault repeatedly'.
On August 30, the reporter reported a motorcycle with a brake in the system and found that the same situation occurred: Within two minutes of the report, the car showed 'Please try again later or use another one. Riding a motorcycle', but after two minutes scanning the code again, the car was successfully unlocked.
In the three-day test, the reporter conducted a detailed fault report on six bicycles, but two days later, the reporter found that except for one record that still showed 'in verification', the remaining obstacles were marked ' The verification was invalid. ' The reporter even swept the same car at the same place at different times.
Why is the motorcycle that has a problem clearly marked as 'verified invalid'? The motorcycle that has been reported to have been obstructed has not been taken away for maintenance. If the next user does not know, what should I do if I ride the faulty vehicle?
The reporter called the ride customer service to seek the answer, but the number of calls to the number 400 was never answered. The above operation and maintenance personnel attributed the reason to the fact that there were many people in the car. He told the reporter that in Shanghai Changning, Jing'an, Huangpu area, there are about to ride. There are more than 3,000 motorcycles in more than 600 stations, but there are only 10 operators. The operation and maintenance personnel are responsible for more than 90 stations, and can patrol 30 stations on average one day. At least three times to visit the same site for inspection. Days, 'After the passenger reports the fault, although it can be displayed in the system, the operation and maintenance personnel may not be able to see it immediately. Only when a visit to a certain station or the leader sends the operation and maintenance personnel to say that the car has a problem, it needs to be dealt with immediately. The problematic vehicle is being repaired. '
Customer service phone can't get through
PR has no time to answer questions
In the complaints released by the Shanghai Consumer Protection Committee, the problem of the complaints about the ride is mainly concentrated on the 400 customer service calls, and the App online is unanswered. When the consumer encounters an emergency such as a vehicle breakdown or personal injury, it is difficult to The customer service got in touch. In this investigation, this way of disposing of the service pushed the reporter to experience it for a while.
On the day of the accident, the reporter's colleague had contacted the online customer service to report the traffic accident through the App Center. When she clicked the online customer service center's online customer service, she found that 'the current customer service is busy, you are ranked 296.' After waiting for 5 minutes, I still didn't contact customer service.
Then she called 400 customer service phone, but it has not been answered. Coincidentally, during the test of the vehicle, the reporter also tried to contact the rider by dialing the customer service phone and using the App to contact the online customer service, but they also got the same need. The result of waiting in line. On the official website of the ride, the working hours of the ride are from Monday to Sunday from 6:30 to 22: 30. The reporter has to call the customer service number of the ride several times at different times, all of which need to wait for a long time. No one heard.
During this period, the reporter tried to get in touch with the customer service through the WeChat public account of the ride. However, there was no response on the WeChat public account interface.
At the end of the investigation, the reporter sent the problems found to the public relations person, hoping to get answers, but the other party's response is: No time to answer these questions.
Three questions to enjoy the riding rules
1, 'Please buy your own insurance' How to calculate the lost time?
Since there are so many safety hazards in riding a motorcycle, what should the user do in the event of a traffic accident? The answer given by the rider is: I suggest you buy insurance.
Article 7.5 of the Agreement on the Rental of Bicycles for Renting Bicycles stipulates: 'Users who encounter traffic accidents during cycling shall cooperate with the public security traffic department in accordance with the relevant provisions of the “Regulations on the Implementation of the Road Traffic Safety Law of the People's Republic of China”. The user purchases personal safety insurance that suits him or her in case of need. '
In addition, the reporter found that although the rider gave personal accident insurance to some vehicles, not all vehicles have, and other expenses such as the amount of insurance and the lost time due to accidents are not mentioned in the agreement.
2, 'Unlock the car to prove the safety of the vehicle' What is the proof of the user?
Article 7.4 of the “Riding Bicycle Rental Service Agreement” stipulates: “The user unlocks the car and indicates that the safety of the specified vehicle itself is recognized. At this time, any accident or injury accident occurs during the use of the user.
But how do ordinary users judge that the vehicle is safe? How do you judge the rider's vehicle to meet the national standards? Just test the brakes when you are empty? If you follow this rule, in any case, whether the vehicle is defective or not, as long as you are riding In the event of an accident, it has nothing to do with riding.
3, 'Please prove that the vehicle is defective'. The inspection agency said: We can't do it.
Also in Article 7.5, the rider again submits a disclaimer, 'If the user unfortunately encounters any accident or accident during the use of the bicycle service, unless the user can prove that the accident or accident is directly caused by the inherent defects of the motorcycle itself. Otherwise, the company does not assume any responsibility. '
In this survey, the reporter called a number of electric bicycle inspection and testing institutions in China, hoping to test some of the bicycles that are in operation, but the answers given by the quality inspection and testing agencies under the local quality supervision bureau are exactly the same. : There have been many requests for detection of riding vehicles due to traffic accidents, but I am sorry, it is difficult for the inspection agency to respond effectively to the legal level and to provide inspection services.
Reporter's notes
Arrogant ride, indifferent life
On November 9, 2017, “Guiding Opinions on the Encouragement and Standardization of Internet Rental Bicycle Development in Shanghai (Trial)” (hereinafter referred to as “Guiding Opinions”) was officially issued, which clearly stated that based on urban development planning, integrated transportation development and road traffic Considering factors such as safety, it does not develop Internet rental electric bicycles (that is, shared motorcycles).
The Shanghai Municipal Transportation Commission believes that the main reasons for sharing motorcycles are not conducive to urban traffic and personal safety. The property rights are not personal, the riding objects are uncertain, not fixed, the speed is fast, affecting personal safety, lack of safety after each use. Performance check and operation handover, traffic accidents are highly prone to traffic accidents. The risk information on Tianyue shows that there are 14 court notices about the ride, including 11 cases of life rights, health rights and body rights disputes. The complaints about riding safety on the Internet are even more numerous.
However, the reporter's investigation process shows that for these complaints, the ride does not care. Whether it is the customer service call, or the report is ineffective, including the perfunctory requirements of the ride on the media interview, all show that the ride affects these personal safety hazards. Indifference.
The founder of the rider, Shi Yinfeng, once said in an interview with the media, 'We are doing a great thing, to provide people with a new way of travel. ' This is like a deja vu. After Jobs, China's Internet entrepreneurs We don’t seem to talk about feelings, not to mention the fate of human beings, we can’t reflect the value of our own entrepreneurship, but we just ignore the fact that Jobs changed the world, not because he said 'to change the world', but because he is 'perverted to product details'. The pursuit of the style.
In the eyes of these entrepreneurs, perhaps only capital, profit, KPI, as for those hidden in the hand brakes, the murderous wheels in the fast-moving wheels were selectively ignored by them.
I hope to enjoy the ride, we want to travel, it is safe to travel.
