With the concept of 'Internet +', all walks of life have witnessed a wave of change in 'Internet +' and 'Artificial Intelligence'. The intelligentization of home appliances has been continuously upgraded, and 'Internet +' has become a new starting point for home appliance upgrades. At the beginning of this year, Westinghouse gas water heaters adhere to the concept of innovative life, launch smart cloud services, proactively innovate and provide services, break the traditional passive service, actively serve consumers and enhance the consumer service experience.
In the past, when people really encountered maintenance problems in their lives, they often looked like this: Start looking for instructions in the rummaging cabinet; search for the brand after-sales service hotline on the Internet; describe the product failure problem; and make an appointment with the after-sales service to repair the door-to-door time.
Therefore, the current after-sales service often faces the following embarrassing situations:
After-sales service phone access is troublesome (Baidu or 114 is afraid to find the 'Li Gui' phone); home repair due to fault description is not clear, mis-belt with accessories, maintenance effectiveness is long; when the door is confirmed, the repair address is cumbersome.
Now, this situation will be completely changed.
Westinghouse Cloud Service is based on the 'Internet +' gene, innovative interactive mode, providing consumers with quality after-sales service through the Internet. 'Cloud Service' innovative technology, using intelligent cloud core technology to create a 'user, product, service' tripartite interaction Mode. Westinghouse Big Data Center uses the product cloud intelligent module to return product flight data in real time and diagnose water, electricity and gas usage status online. In the event of a failure, the big data center automatically pushes the fault report to the Westinghouse Customer Service Center, which is operated by Westinghouse engineers. Consumers take the initiative to contact, confirm failures, provide solutions and make appointments for on-site service, and are committed to Westinghouse users to enjoy exclusive quality services throughout the product life cycle.
Xi Pei China Kitchen & Bathroom Electric Co., Ltd. CEO Gong Peiqian said: In the customer service, Westinghouse always adheres to the customer's first service tenet, and puts the service concept of 'detailed and excellent' into the business activities of the company, through continuous self-improvement, to ensure To provide users with high-quality, fast service. It is reported that Westinghouse has been adhering to the "deliberate and worry-free" service concept, set up more than 1,500 special maintenance points, more than 3,000 special installation points throughout the country, and cultivated a high-quality Professional service team.
A senior person in the domestic appliance industry, Luo Bin, the former brand director of Vantage, believes that with the rapid development of the Internet, consumers can enjoy the exclusive service like Westinghouse without leaving their homes. In such a developed world, cloud services will eventually replace the cumbersome and complicated old service system. The relevant personages of the China Household Electrical Appliances Association said: Westinghouse to achieve instant service, accurate service, let consumers experience the ultimate service, really solve the complaint, the door is slow, The status quo of service such as maintenance effect is the goal, and it will definitely set a new benchmark in the Chinese home appliance industry.