This article comes from the daily business report
More than 10,000 yuan of beautiful central air conditioning is not cooling
I have not sent people to repair after more than a month after contacting the merchant.
Business News (Intern Jin Hao reporter Wang Xiaoyu) Summer is hot, air conditioning is not cooling, Ms. Yuan’s air conditioner has been bad since the end of June. Last year, Ms. Yuan was in Hangzhou, 256-2, Tianmushan West Road, Xianlin Street, Yuhang District. Hongyu Air Conditioning Engineering Co., Ltd. Gree store, buy a beautiful central air conditioner. 'At the end of December last year, the merchants installed the air conditioner. I stayed in the new home in June this year. On the day of the check, I found that the air conditioner could not be cooled. The 12345 Mayor's hotline linked by the newspaper's rights hotline 85188918 reflected that 'the after-sales personnel of the US found that the installation problem caused the air conditioner to not cool. Then I contacted the store, the person in charge said that there would be an installer to repair the door, but two Month, the business did not come to repair air conditioning. '
consumer
Air conditioning is not cooling, hope to repair air conditioning as soon as possible
Ms. Yuan: At the end of November last year, I recommended by a friend to order a central air conditioner in the store and pay a deposit of 4,800 yuan. After one month, my new house was renovated. The merchant delivered the air conditioner to the door and installed it. Then I paid off. The last paragraph is 10,500 yuan.
Until June 20 this year, I stayed in the new house. On the day of the check-in, I pressed the cooling button on the remote control several times, the air conditioner did not respond, and the indoor temperature did not drop. I contacted the merchant that day, and the other party said that they would contact. The US after-sales staff went to the door to repair the air conditioner. On July 11, the US maintenance personnel told me after checking the air conditioner. The air conditioner had no problem. The air conditioner was not cooled because the installer connected the internal line of the air conditioner.
From the end of July to the beginning of August, I called the merchant many times, but the other party did not give me a clear answer. On August 7th, I went to the merchant for consultation. The person in charge of the business said, 'Who is responsible for the warranty for one year?' The phone provided by the merchant contacted the installation master, and the other party said that they would not go to the door for repair. I hope the merchant will repair it for me as soon as possible.
Merchant
Will send a new installer to repair air conditioners for consumers
(On August 9, the reporter called Mr. Gao, the person in charge of Gree Specialty Store, No. 256-2, Tianmushan West Road, Hangzhou Hongyu Air Conditioning Engineering Co., Ltd. according to the contact information provided by Ms. Yuan)
Mr. Gao: I have already provided the contact information of the installation master to the consumer. If the installation master did not come to the door before the 12th, I will send another master to the door. I have also talked with the installation master, because it is the installation master. Not doing his duty, if he does not go to the consumer home to repair, and will deduct a part of his salary.
(On August 13th, Ms. Yuan said that the installation master did not repair the air conditioner on the weekend. The reporter called Mr. Gao again)
Mr. Gao: I will talk to the installer again, and give him another chance. If he does not install it before Tuesday, I will deduct some of his salary and ask other people who install the company to come to the customer for repair.
(August 15th - August 22nd, the reporter repeatedly called the merchant to coordinate, the merchant promised 4 times before and after the business will be repaired for a few days, but Ms. Yuan said: 'I have waited again and again, there has been no maintenance staff . On this, on August 24, the reporter called Hangzhou Hongyu Air Conditioning Engineering Co., Ltd., and Ms. Xiao, who claimed to be the legal representative of the company, answered the phone.
Ms. Xiao: Gree Store, No. 256-2, Shanxi Road, Tianmu, is our agent. The store also sells American air conditioners. Our company has sent two maintenance technicians to the door to repair the consumers last weekend and this Tuesday, but both Negotiating with the consumer has not been able to go to the door for repairs. We will actively deal with this matter, and arrange a new maintenance master to come to the door for maintenance, hope consumers understand.
(Before the press release, the reporter received a call from Ms. Yuan. She said: 'Mr. Gao promised to install air conditioner, but the merchant did not come to the door for repair. I have called Ms. Xiao, the other party said that they will help the maintenance master. I will continue to communicate with the merchant. . ' )
lawyer
When buying large items
Commitments and obligations should be agreed in detail on the written contract
Xia Jinyan, lawyer of Zhejiang Zeding Law Firm: In this case, the consumer's air conditioner is within the scope of warranty. The merchant has agreed to repair the consumer. If the merchant pushes, the consumer can contact the market supervision department to handle the matter. .
It is reminded that consumers should protect their rights by purchasing the detailed contents of the merchant's commitments and obligations in the form of a written contract when purchasing large-sized goods.
Daily Business Daily 》 Original link http://hzdaily.hangzhou.com.cn/mrsb/2018/09/04/article_detail_3_20180904A099.html
