In this era of efficiency, the home cleaning is of course also pursuing 'efficiency is king'. Compared with the traditional broom, 簸箕 cleaning, vacuum cleaners are gradually accepted by people because of its time-saving, labor-saving and convenient advantages.
As a nine-to-five office worker, I have recently purchased a 4,599-yuan high-end handheld wireless vacuum cleaner, Link M93, from Jingdong, but I have never been able to get rid of the cumbersome home cleaning. The idea is that the machine has failed in less than a month.
The problem with the Lectra M93 handheld cordless vacuum cleaner is that the nozzle brush of the ground brush cannot be rolled, and the yellow buckle of the brush has obvious hot melt phenomenon. The motor of the ground brush is also hot when used, which makes it impossible to suck normally. In addition to garbage dust.
So I quickly contacted Lake's after-sales service. After some communication with Lake's after-sales customer service, I sent the machine to a nearby repair and after-sales center. This is my first contact with home appliance repair, I feel very fresh and a little irritating. What is the appliance repair center?
I learned that Lake has a total of 6 after-sales service points in Guangzhou, distributed in Guangzhou Yuexiu, Baiyun, Haizhu, Panyu, Huadu five areas, I finally chose the maintenance point of the Shuiyin Road Electrical and Mechanical Building in Yuexiu District, which is closer to me. .
I came to the mechanical and electrical building maintenance point with a large box of vacuum cleaners alone, but it was amazing that I searched around this place, but I didn't see any shops about the 'Lake After-sales Service Center'.
So I dialed Lake's customer service hotline again: 400-828-8088. After some communication, I realized that Lake's 'Mer's Electrical Service Center' was hidden in front of my eyes at Yuexiu's maintenance point. It really made me big. Hot days of 'good looking'! In the many communication before I took the machine for repair, there is no staff to remind or explain this indistinguishable after-sales service point, it is very irritating!
I carefully looked at the large-scale electrical after-sales service point in front of me. When I entered the door, I saw the 'Guangzhou Jiazhiwei Electrical Service Co., Ltd.' plaque, which was not too eye-catching. It must be a business service partner with the United States and Lake. Many home appliance brands do not set up a dedicated after-sales service team, but solve the problem of after-sales maintenance of users' products through cooperation with maintenance companies.
Into the lobby of the repair center, I finally found the sign of the outlet authorized by Lake Electric Co., Ltd. in the corner - the Lectra service center.
The wall is also labeled with 'Lake Electric After-sales Maintenance Charge Standard Specification', 'Warranty Policy', 'Service Network Code of Conduct', which shows that I did not come to the wrong place.
When I was going to explain my intentions with the repairing little brother, I found a Lek M81 vacuum cleaner on the ground to be repaired. I thought, I don’t know if it’s the same bad luck. It just took me just a little while it broke. Send it for repair?
In my opinion, the repair brother finally noticed me!
The repairing brother asked me what was wrong with the machine, and carried out a preliminary inspection of the malfunctioning vacuum cleaner. After a simple inspection, the repairing brother was temporarily unable to determine the specific cause of the fault of the Lake M93, telling me that I needed a vacuum cleaner for the Lake M93. Further disassembly can be determined.
As for how long it takes to repair, the maintenance of the younger brother is temporarily uncertain, because the repair center does not have ready-made accessories, need to repair the brother to the Lake repair headquarters to receive the relevant accessories in order to continue to repair the machine. In the communication with the maintenance brother I only learned that it is wrong to directly repair the two-dimensional code on the machine by the customer service sister. When Lake repairs the product, it also needs to issue a purchase invoice, and the QR code on the machine is found. It is the date of production of the machine. However, the maintenance of the little brother did not let me run a sneak peek, but let me come over to take the repaired vacuum cleaner and then show the invoice next time, for the intimate maintenance of the little brother like.
After giving the Lek M93 vacuum cleaner that needs repair to my little brother, I went home. I am looking forward to receiving a good phone call from my little brother. After all, there is no vacuum cleaner. The daily cleaning is really a headache!
However, the day after day, I have never received a call from my younger brother. Is there any major fault in the machine that needs to be repaired for so long?
In the past week, I couldn't help but call the little brother to repair the phone. This is because the reason for the slow progress of the repair is that the repair parts of Lake's repair parts are out of stock. After waiting for a few days, the accessories that Lake will need will be sent out. , I have to wait, wait until the accessories arrive to start repairing.
On the morning of the 11th day, I finally got a call to repair my brother. My vacuum cleaner was finally repaired! I quickly went to the Yuexiu Shuiyin Road after-sales service point.
The repairing little brother told me that the cause of the machine failure was that the vacuum cleaner was used for too long, which caused the motor of the ground brush to burn! This made me very surprised! Because I bought this high-end wireless handheld vacuum cleaner, the actual use time is not yet It’s a month! It’s because the machine has been used for too long and burned the motor. The quality of the high-end vacuum cleaner is too far from the price of nearly 5,000 yuan!
Pacific Internet 》 Original link http://life.pconline.com.cn/1164/11641922.html
