Ministry of Industry's official website recently released the Ministry of Industrial and Information technology on the quality of telecommunications services circular. The circular pointed out that the two quarter, 12321 network of Bad and garbage information to report the reception center for a total of bad mobile phone application report 128,526 times, down 32.11%, the chain down 6.34%.
Through the industry self-discipline, joint application stores, safety testing manufacturers of the problems in which the 593 of bad mobile phone applications have been the next frame processing. In the two quarter of 2018, user complaints mainly involved in value-added telecommunications enterprises, mobile resale enterprises including Alibaba, Jingdong, Millet and other 10 well-known enterprises.
Among them, Alibaba, millet two companies by the user complained about the main problem is the unilateral cessation of communication services, Beijing East for the user complaints processing is not timely. In the two quarter of this year, the Ministry of Industry and Information technology and the provinces (autonomous regions, municipalities) of the telecommunications user complaints received a total of 17,394 complaints by telecommunications users, up 29.1%, the chain Rose 2%; quarterly million user complaints rate of 8.5 people, up 1.3, the chain down 0.1.
User Service complaints accounted for 38.5%, the chain fell 3.5%, the charges dispute category of complaints accounted for 40.2%, the chain fell 0.9%, the network quality category of complaints accounted for 21.3%, the chain Rose 4.5%. In addition, the circular also disclosed the two-quarter 12321 network of bad and spam Information processing center to accept complaints from users. In the second quarter, 12321 network bad and garbage information processing center to receive spam messages reported 89,966, the chain Rose 76.6%, up 133.9% year-on-year. Among them, the point of spam messages reported 15,393, the chain Rose 13.8%, accounted for the total number of 17.1%, reported rate of 8.2/million users, Port reports 51,351, the chain Rose 104.5%, accounting for the total number of 57.1%, reported rate of 21.3 pieces/billion; Suspected pseudo base station spam message report 23,222, accounting for 25.8% of the total number of reports. From the content, the marketing category accounted for 87.5%, mainly related to financial insurance sales, commodity marketing, and other suspected illegal accounting for more than 12.5%, mainly involved in fraud, illegal business activities.
The relevant telecom operators have already disposed of the number and port of sending the spam messages, and the contents of the illegal crimes have been brought to the Public security Department for treatment. In the second quarter, 12321 network bad and garbage information to report reception center received fraud phone number 11,519 times, the chain down 52.59%.
The relevant telecommunication enterprises have carried on the verification and disposal of the report number one by one, carry on the punishment of the violation, and inform the public security organ of the alleged illegal crime. As of the end of the two quarter, the total number of national telephone users reached 1.697 billion, of which 1.51 billion mobile phone users. The strategy of ' broadband China ' has been steadily advancing, and the effect of broadband speed-up is increasingly remarkable. Fixed broadband users reached 378 million, of which 50Mbps and above users accounted for 80.5%, 100Mbps and more users accounted for up to 53.3%. With the rapid popularization of optical fiber broadband, the total number of optical access (FTTH/O) users reached 328 million, accounting for 86.8% of the total number of fixed broadband users. Mobile broadband users 1.26 billion, accounting for up to 83.2%, of which 4G users to maintain a stable growth, the total number of 1.11 billion households.