When it comes to appliance repair, very few people don’t bother. Not only are there many names, traps, some money is not repaired, and they have been tossed for several days. If it happens to be a hot air conditioner, then it’s even more It’s a crime. So, many people’s appliances are broken, they would rather not change.
After-sales service chaos, maintenance is difficult in the home appliance industry. In fact, the pain points of this industry are not resolved, not only inconvenience to consumers, but also affect the development of the home appliance industry.
In the era of consumption upgrade, consumers are not only looking at the product itself, experience, environment, emotions and services have become important reference indicators to determine consumers' willingness to purchase. In a sense, the home appliance industry only better meets consumption. The service demand of the company can be stable and stable in the fierce competition in the industry. This is why many consumers are more willing to choose big brand home appliances. Big brands often mean that after-sales service is more secure. If enterprises can seize the pain points of this industry Providing more secure and extended services, not only will it provide convenience for consumers, but also benefit the enterprise.
From another point of view, 'pain point' is the point of strength, and it is also the profit point of the market. Compared with the research and development of product technology, the investment in upgrading, the goal of providing guaranteed after-sales service is simpler and more direct, and it is easier to achieve the goal. Demand. In fact, grasping the market demand for appliance repair, there is indeed much to be done. At present, many home appliance platforms have launched their own appliance repair service system. Using the 'Internet +' means to improve the transparency of the charges, reduce the maintenance information The uncertainty brought by symmetry has played a very good role in the development of the appliance maintenance industry, and it also has good economic benefits.