Zhen Xin, let the service more intimate. 2018, Laser Projector leader again led the industry, a heavy launch of the ' NEC Film Services sharing app ', the industry's first use track tracking function of the film machine service platform Grand online.
We will track the positioning engineer's service trajectory in real time, openly share service information, enhance customer interaction, achieve all-round, open service process supervision, and create the best customer service and customer experience.
Customer
A key repair, at any time inquiries
In the app, the user can make the trouble repair, inquire the service list details, view the engineer's position, verify the engineer's qualification, evaluate the service satisfaction, receive the service report regularly, and understand the operation of the machine.
Service Details
Trouble repair: Once the machine failure, users can point to open the app anytime, to repair.
Inquiry Service list: Users can inquire the status of Service list at any time, understand the engineer details and machine maintenance status.
View Engineer Location: Users can query engineers in real time distance to the cinema location, master the service progress.
Certification Engineer Qualification: The user can verify the qualification and level of the engineer at any time, and understand the professional nature of the engineer.
Service Evaluation: Users can be in the app for each service evaluation feedback, we will seriously treat each service proposal.
Service report: The system sends a monthly service report to the VIP customer, informs the machine maintenance details of this month, and reminds the customer of the expiration of the machine.
Engineer
Always online, speed response The service provider headquarters according to the fault machine and engineer location, scientific distribution, reasonable dispatch.
NEC Certified Engineers, 7*24 hours, always online, speed response, real-time access to a single grab, in the shortest possible time to arrive at the scene of the fault equipment, troubleshooting and solve machine failure problems.
Nec
Real-time supervision, Full Control
NEC real-time track tracking, view engineer map and movie machine map, all-round, open supervision of Management Engineer service process, monitor equipment failure situation, control service quality.
View the location of the faulty device location engineer Want the user to think, should be required by the user. NEC has always been to user demand-oriented, the pursuit of the most advanced scientific management concept, to create the best customer service and customer experience, to provide users with the most heart of after-sales service.
' NEC movie service sharing app ' is on the line, providing customers with the fastest and most professional after-sales service.
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