Because the newly installed air conditioner did not work, Mr. Chen, who lives in the high-tech zone, refused to deliver the final payment when he was angry. Unexpectedly, during his departure from Ningbo, the installer actually turned the wall into the wall and dismantled the computer board of the air conditioner. After the owner's consent, sent to the factory for testing. Yesterday morning, Mr. Chen reported the matter to the reporter through the hotline. Yesterday, the reporter made a visit.
Air conditioner installed in winter, no heat, no cold weather in summer
Mr. Chen bought a villa in Donghaifu Community of High-tech Zone. After the delivery of the house, Mr. Chen invited the decoration company to carry out the house decoration in 2015, and also handed over the purchase and installation of household equipment to Ningbo Zhongbang Electromechanical Equipment Co., Ltd. The company will handle it. The two parties agreed that after the acceptance of the overall project, Mr. Chen paid the final payment to Zhongbang Company.
By the end of 2016, the installation of household equipment was generally completed, but Mr. Chen found that the air conditioner on the third floor had no heat. Under the inspection of the air conditioner manufacturer, it was discovered that Zhongbang Company had reversed the air conditioning line, resulting in the air conditioner not being able to operate normally. jobs.
After the rectification, the air conditioner resumed heating, but things are far from over. In the summer of 2017, Mr. Chen once again found that the cooling effect of the air conditioner on the third floor was also very poor. This time, it was the carelessness of the installation staff of Zhongbang Company. Only one of the air supply ducts is installed in place, and the other two are dropped on the ceiling, resulting in poor cooling performance.
Mr. Chen couldn't sit still anymore. After checking the equipment in his home, he found that there were still many installations not in place, and there was a situation of cutting corners. 'For example, there is a strainer in the downstairs outlet, but there is no outlet on the upper floor.' Mr. Chen refused to pay the final payment, and asked Zhongbang Company not only to repair the air conditioner, but also to rectify the remaining minor problems. However, after repairing the air conditioner, the other party refused to solve the remaining small problems on the grounds of 'not the installation scope'.
The installation company removed the air conditioner computer motherboard
Yesterday, the reporter went to the Donghaifu Community near Jiangnan Road. Mr. Chen also rushed home from the outside. It turned out that the air-conditioning computer board in the home had been removed by the installer, which led him to move out of the community.
After Mr. Chen turned on the air conditioner on the first floor, the panel showed that the air conditioner was working normally. After 2 minutes, the panel showed the word 'check', and there was a set of numbers '051' below it. There was no coolness in the room, and everyone was sweaty. In order to prevent the other party from turning into the demolition equipment again, Mr. Chen pulled up the wire mesh at the side wall.
'In mid-July of this year, I was in Hainan. The other party said that I can solve the problem. I said that I can come home from the end of July to the beginning of August. I will contact you after I come back. 'Mr. Chen said that due to physical discomfort, he flew back to Ningbo the next day. After arriving home, he found that the air conditioner was not cooling, and the air conditioning board was still complaining.
After inspection by the factory, it was found that there was no quality problem in the air conditioner. The reason for not cooling was that someone removed the computer board inside the air conditioner.
Who actually dismantled the computer board? After Mr. Chen looked at the monitoring, he realized that the computer board was removed by the staff of Zhongbang Company. The reason was that it needed to be tested by the manufacturer.
For this kind of statement, Mr. Chen is very annoyed. He believes that Zhongbang Company is deliberately embarrassed and intends to force him to deliver the final payment. 'How can I dare to pay the final payment for such project quality?' Mr. Chen asked.
It is not advisable to open the wall and enter the room.
Whether the computer board is removed by the installer, what is the purpose of it?
Yesterday afternoon, the reporter contacted Ningbo Zhongbang Electromechanical Equipment Co., Ltd., the person in charge, Mr. Wang told reporters that since the beginning of the installation project, they have always solved every problem raised by Mr. Chen with a positive attitude, but the other party has always been unwilling Acceptance works, are not willing to pay the final payment.
Regarding the dismantling of the computer board, Mr. Wang explained that the computer board was indeed removed and sent for inspection at the request of the manufacturer. With the consent of Mr. Chen, the installer was removed from the house and there was no private dismantling.
Regarding Mr. Wang’s statement, Mr. Chen said that he did not approve. He believed that Zhongbang’s call only indicated that he was willing to solve the problem, and did not explain the removal of the computer board for inspection. Moreover, as long as Zhongbang Company requested the owner to provide maintenance convenience, he It will definitely arrange for the personnel to dock, there is no need to let the other party enter the courtyard through the wall.
Finally, Mr. Wang said that they are willing to put the computer board back and continue to solve the problem, but Mr. Chen asked them to apologize and pay a certain amount of compensation.
In this regard, how should the owner defend his rights?
Wu Sitao, a lawyer of Shanghai Huiye (Ningbo) Law Firm, said that the installer should perform in accordance with the contract, and it is obliged to rectify the problems raised by the owners in order to ensure that the air conditioner can operate safely and effectively.
Secondly, if the owner says that the installer should not go through the wall to dismantle without permission, if the owner causes other losses, then the owner has the right to make a claim against the installer.
Third, if there is a dispute on the contract between the two parties, it can be resolved through negotiation. If the negotiation fails, both parties can choose to go through the judicial channel, and there is no need to achieve the goal through extreme means.
