This year, the climate in northern China is extremely hot, and air-conditioning sales in various stores have once again appeared in blowouts. Even in some traditional air-conditioned and unpopular areas, there has been a shortage of air conditioners, and the situation of sales explosions. It is accompanied by an extreme shortage of air-conditioning installation workers. This industry group has once again received attention. Faced with the regional shortage of air-conditioning installation workers, the battle for people to fight, the wage war has emerged endlessly, and some national chain stores have even appeared in the cross-regional emergency installation workers.
event
Air conditioning installer hits 'fly' to reinforce northeast
The cool northeastern region has soared to 38 degrees Celsius this summer, and there has been a rare sauna day. In this extreme climate, many families who have not had air conditioning in the past are busy buying air conditioners. The installation of air conditioners in large quantities has led to a surge in demand for air-conditioning installations throughout the Northeast. According to Gome retail data, air-conditioning sales in the three northeastern provinces have increased by 1726% compared with the same period of last year. Air-conditioning sales in Shenyang have increased by 3545.4% year-on-year. Brought the lack of after-sales installation staff.
To this end, nationalized home appliance chain channels such as Suning and Gome began to transport air-conditioning installation workers to the northeast. According to Suning Tesco, in order to reinforce the air-conditioning installation service in Northeast China, they recently moved from Beijing, Tianjin, Ningbo, Xuzhou, Qingdao. The service team was dispatched to the three northeastern provinces for technical support. In order to solve the pressure of air-conditioning after-sales service in Northeast China, Suning’s inter-provincial transfer can be described as huge investment. All service pioneer commandos have adopted inter-city aircraft transfers. In the northeast, the hotel provides hotel accommodation for service personnel, and each group of service personnel is equipped with a service car to improve work efficiency.
Gome also urgently mobilized the national air-conditioning installation engineer to go to the Northeast from July 28. On the same night, the first batch of delivery engineers from Beijing-Tianjin-Hebei arrived in Shenyang, Anshan, Panjin, Haicheng and other places. The next day, from Jinan , Shanghai, Xi'an, Wuhan, Zhengzhou and other provinces and cities to send engineers to fly to support. At present, Gome has deployed more than 200 delivery engineers to the Northeast to support. According to the current situation of air-conditioning sales in Northeast China, Gome is expected In the next few days, we will continue to reinforce the northeastern provinces, and the total number of people to be mobilized may reach more than 500. According to the calculation of two people, there will be more than 200 reinforcements in the Northeast.
Follow up
Air conditioning installer: It is more difficult to install air conditioning in the northeast.
In order to enable these inter-provincial mobilization technical teams to quickly adapt to different construction and renovation conditions in the Northeast, these home appliance dealers have transferred the exquisite soldiers from different places to the Northeast. According to Suning, the pioneering commandos who rushed to the Northeast are specialized. Pick a good team with excellent skills.
Su Ning, an engineer from Suning, who was reinforced in Shenyang late last month, came from Beijing. He has been working in Shenyang for more than a week. He told the Beijing Youth Daily that the high temperature in Shenyang has continued, making the local air-conditioning installation task unable to stop. 'It’s always a routine to go from 7:00 am to 9:00 pm every day. How can I install seven or eight units a day?” He told Beiqing Daily that air-conditioning installation in the Northeast is more difficult than in other parts of the country. Larger. 'The building walls here are generally thicker and the difficulty of punching is quite large, so the number of air conditioners installed per day is less than that of Beijing.'
However, he told the reporters of Beiqing Daily that although the number of installations has decreased, the income has increased. It is understood that Suning customers are currently providing each remotely supported engineer with a settlement fee of 200 yuan per installation, while at the local level. The car and all transportation expenses, accommodation fees are all reimbursed, so that the installation income of almost one day can be about 1,500 yuan, the salary is much more than the installation in Beijing!
Master Li, a delivery engineer from Gome, was urgently transferred from Shenyang to Shenyang. He and his partner are now starting air-conditioner delivery at 6 o'clock every morning. About 6 sets of air conditioners are installed every day. Because the walls in the northeast are far more than the south. Thick, they have to purchase long drill bits in the local area. 'Every time you install dozens of kilograms of outdoor units outside the building, it is the most dangerous and difficult time, but now the installed life is more income, so Although the work is tough, but every time I and my partner are tired after a day, they are very happy!'
attention
More than 20,000 monthly air conditioners in the peak season
In fact, not only in the northeast, the continuous hot weather makes the air-conditioning installation engineers staying in Beijing equally busy. Every time I enter the air-conditioning season in July, the air-conditioning installers have entered the 'air-conditioning busy'. Suning Tesco is responsible for Beijing Haidian District Century City Chenyue Garden, Chunyin Park, Guo Liwei, an engineer installed in several districts of Chonghong Garden, is now working at 7:00 every morning. Basically, he is busy every day until 9:00 pm. 'Now busy, noon There is basically no rest time. If there are no special problems, it is not a problem to install a dozen air conditioners every day. 'He told the Beiqing Daily reporter that there are many high-rise buildings in Beijing. It is common practice to work at 20 floors. 'The weather forecast should be reported at 37 degrees Celsius. The temperature at the time of installation outside the building is also fifty or sixty degrees Celsius, and the sweat is one by one.
However, he said that he still likes summer; he has more air conditioners and more income. He said that during the busy installation of air conditioners, in addition to the normal installation income, the store will also give them additional peak season incentive subsidies. Each air conditioner can receive a subsidy of 40 to 80 yuan according to user satisfaction. 'In our case, the monthly income of more than 20,000 yuan in the peak season is not a problem.'
Observed
Let the air conditioner installer no longer just the peak season 'hot spot'
Air conditioners are known as 'semi-finished products' in the home appliance industry. This means that the sale of air conditioners to users in the store is only half of the work done. The subsequent delivery and installation services are another 'key event' in the whole air-conditioning sales. The quality of the installation often determines the cooling effect of the air conditioner. The service life is as important as the manufacturer's manufacturing process. Moreover, the air-conditioning manufacturing terminal has basically achieved scale and standardization, but has set off the installation service. The importance of the entire air-conditioning industry chain, because this link is more closely related to 'people'. In other words, the installation service is also the most uncontrollable. So, how to make an air conditioner can be installed smoothly, Also become a greater test for manufacturers, businesses.
As we all know, air-conditioning sales have obvious seasonality. Sales in the summer season are often several times that of the off-season, especially in the hottest days of the year, which can account for a considerable proportion of the year. This sales feature determines the air-conditioning installation. There are a lot of seasonal workers in the industry, that is, many workers are employed by air-conditioning manufacturers or merchants before the arrival of the summer peak season. The peak season has changed again. This kind of employment characteristics also led to the uneven quality of the current air-conditioning installation service, and the shortage of manpower when the demand for air-conditioning is large. Derivative issues such as untimely installation. These have always been the focus of complaints from consumers about air-conditioning installations. As a result, air-conditioning installers are a group of people who are concerned about the air-conditioning season, and the peak season seems to be people again. forget.
The reporter of Beiqing Daily noticed that the standardized home appliance channels such as Suning and Gome are now collectively referred to as “service engineers” for air-conditioning installation service personnel. Suning has set up special festivals for them even inside the company this year, which shows that these channels are installed for air-conditioning. Service personnel's attention.
prompt
Consumers looking for air conditioning repairs are being treated as 'roughing'
The weather is hot now, and the number of newly installed air conditioners is increasing. Now it is also the time when the home's 'old air conditioner' is the easiest to get out of trouble. 'On the one hand, some air conditioners are put on hold for a period of time and then catch up with the hot air to reopen. This is often easy to fail, another time. In terms of excessive outdoor temperature, it is easy to cause air conditioning problems. ' According to the staff of Suning Tesco, the recent sweltering weather has led to a significant increase in air conditioning maintenance. At present, the number of daily maintenance in Beijing alone is around 2,000. However, due to At present, the air-conditioning installation service in the society is still lack of standardization, and there is a clear shortage of large-brand service providers. Many consumers are still accustomed to searching for a phone call on the Internet and looking for someone to go to the door for repair. As a result, it is not uncommon to be deceived.
Complaints caused by air conditioning repair services have recently increased
The consumer Mr. Dai recently repaired the air conditioner through a brand's official after-sales service phone. After the sale, the brand authorized the repairer to provide on-site service. After the maintenance personnel came to the door, they said that the air-conditioning operating rod line was aging, and they needed to pay 800 yuan for replacement. Mr. Dai then called after paying. After-sales consultation, I did not expect that my own air conditioner is still under warranty, just pay 160 yuan for the door-to-door fee.
Data from the Beijing Municipal Administration of Industry and Commerce recently reported that consumer complaints about air-conditioning maintenance services have increased since June, and the complaints reflected in such complaints are mainly concentrated in the following four aspects: First, searched on the Internet. Maintenance business is not good, posing as a brand authorization or not having relevant qualifications; second, fictional failures in the maintenance process, taking the opportunity to raise maintenance costs; third, due to frequent changes in brand authorization service providers, resulting in service delays, services The quality is degraded; the fourth is to repair the parts to shoddy or lie to the imported materials, take the opportunity to charge high fees.
Nine of the 11 maintenance companies have taken the opportunity to charge
In the case of informal service providers, consumers often encounter not only indiscriminate charging but also improper use of air conditioners. This phenomenon often occurs in some search engine rankings of air-conditioning repairers, or hidden on some platforms without qualification. The repairer. At the beginning of last month, the Shanghai Consumer Protection Committee issued a "2018 Air Conditioning Maintenance Consumer Physical Activity Report" which was shocking. In the field experience of the Consumer Protection Committee's home appliance experts, the staff only set an air conditioner remote control to The garbled code can not start the air conditioner, and then repair the door-to-door service to the repairer. I did not expect that among the 11 randomly selected maintenance companies, there are actually nine fictional air conditioners with 'computer board failure' and 'lack of refrigerant'. Only Suning Maintenance and Shanghai Bailian Electrical Technology Service Co., Ltd. have no fraudulent maintenance for the two maintenance companies. According to industry insiders, the air-conditioning maintenance in the society is indeed full of 'routing', and the simple problem of collecting hundreds of yuan is not uncommon. .
Several indiscriminate repairers from well-known platforms
It is worth noting that among the unscrupulous repairers exposed by the Shanghai Consumer Protection Committee, there are some service providers on well-known platforms. The service providers on these platforms all lie that the air conditioner lacks refrigerant, through false 'liquid addition. 'Other means to defraud high maintenance costs. Among them 58 repair shop found in the same city 'near home easy maintenance service' is the most outrageous, deceived or even broken the machine caused the air conditioner really can not open. Shanghai Consumer Protection Committee home appliance expert Ren Chaoying This kind of practice will cause serious safety hazards to the air conditioner itself and even cause electric shock accidents. The nature is quite bad. However, the 58 city can not even provide the registered name and address of the settled merchant, which shows the confusion of management.
And another 'Shanghai Ximeng Refrigeration Equipment Installation and Maintenance Co., Ltd. found through the network search, the maintenance worker judged the internal computer board failure after checking the internal machine, indicating that it would pay 400 yuan to repair the computer board, or pay 800 yuan to replace Computer board. After the inspector chooses to repair, the maintenance worker will use the internal machine to 'buzzle' for a while without actually repairing it and say 'repaired'. Then the maintenance worker lied that the outdoor unit has no refrigerant, and then attached the pressure gauge to add The liquid is reversed and the valve is added to cause the illusion that the machine is lower than the normal pressure to achieve the purpose of false liquid addition. The charge is 730 yuan.