Yesterday evening, China Consumers Association announced that after the interview with Vantage, the 'French team won the championship, the whole retreat was completed', the overall implementation was basically completed, the refund amount has reached 63.359 million yuan. Vantage also extended the application for refund registration time, admitted Consumer rights that have not been refunded for a reasonable reason.
Regarding the implementation of the activities of the 'French team winning the Vantage's full refund', the China Consumers Association interviewed Vantage on July 24, urging it to pay attention to social concerns and reasonable consumer demands, fulfilling the promise of refund. According to Vantage The company reported the situation, as of 24:00 on July 31, 2018 (that is, the refund completion date of Vantage's external commitment), the 'French team won the title of Vantage's full refund'. The overall implementation was basically completed. Vantage disclosed that 'the French team won the title of Vantage Retired from the 'active online sales 'winning package' 7802 single, as of 24:00 on July 31, 2018, the total number of registered card withdrawals online was 7358, and Vantage reviewed the 7248 singles that met the conditions for returning the card. 7248 single, the card withdrawal amount is 26.279 million yuan, and the card withdrawal completion rate that meets the card withdrawal conditions is 100%.
As of 24:00 on July 31, 2018, the total number of registrations under the activity line was 7611, and the refund of 7195 was completed. The refund amount was 37.08 million yuan. The refunded odds accounted for 94.53% of the registered number. Overall, Vantage has totaled Complete the refund (card) 14443, complete the refund (card) amount of 63.359 million yuan, accounting for 86.43% of the total online and offline purchase 'winning package'.
The China Consumers Association also introduced that some consumers who complained to the company have indicated to the China Consumers Association that they have received a refund or agreed to cancel the complaints in the China Consumers Association. Since July 26, the China Consumers Association The average number of complaints received by the external special complaint mailbox is single digits per day, and the number of telephone consultations is zero on the 3rd.
At the same time, after the problems occurred in the Beijing-Tianjin distribution channel of Vantage, the responsibility for refunds of Beijing-Tianjin consumers was taken over by Vantage's headquarters. As of July 26, Vantage has completed all offline registrations in Beijing, Tianjin. The refund of the package, a total of 56, the total refund amount of 266,000 yuan. As of July 29, a total of 21 online registration in the Beijing area, have completed the return card. Tianjin Vantage Gas Appliances Sales Co., Ltd. did not participate in the line On the event.
In order to better protect the rights and interests of consumers, in accordance with the requirements of China Consumers Association, Vantage confirmed that the order was shipped before 4:00 pm on July 4, 2018, but was not available within the specified time due to non-consumer reasons. Invoicing packages, consumers can still enjoy the benefits of the event.
On the other hand, Vantage also extended the time to apply for a refund, acknowledging the rights of consumers who have not received a refund for reasonable reasons. The original public notice of Vantage tells consumers of online purchases on July 24, 2018. After accepting the registration, the registration time will be extended to 24:00 on August 3, 2018. The registration will be extended from July 25, 2018 to 24:00 on August 3, 2018. For eligible consumers, Vantage After accepting the registration (complete information), the commitment to 'return the full amount' is completed on the 10th.
As for the offline purchase package consumers are out of the state due to travel or business trips, and can not apply for refunds before August 1, Vantage also recognizes consumer rights, and communicates with consumers as soon as possible after the report.
In view of this, China Consumers Association will close at 12 o'clock on August 26, 2018, 'French team won the title of Vantage retreat' special rights rights mailbox, if there is no special circumstances, China Consumers Association will be on the 'French team won the Vantage retreat full payment' special item The rights protection work was closed.