The public is picking up small appliances
With the upgrading of consumption and the rise of new consumer groups, the products in the field of household appliances are constantly developing. There are also a variety of small household electrical appliances in the market. Behind the prosperity of the small household appliance industry, there is an endless stream of quality. Question. The reporter found in the survey that small household appliances are frequently associated with words such as 'unqualified' 'not up to standard' and have repeatedly become the focus of home appliance quality problems, including induction cookers, electric kettles, vacuum cleaners, air purifiers and other small appliances. Repeatedly listed on the quality of home appliances report.
The quality of small appliances is worrying
'Isn't it going to be broken? It took less than a month to buy it back!' Aunt Liang took a cell phone and spoke to the daughter at the other end of the phone: 'But it used it to drown but it didn't reach 100 °C, it always showed 98 ° C, will not buy a knockoff goods, strike in a few days! '
The product does not have the 3C certification mark, and often encounters the cottage brand. Just bought a few days to 'strike', the quality of maintenance service is uneven... These problems have always been the hot spot for consumers to complain about small appliances. The reporter has many domestic appliances from the last two years. The quality problem report found that the main problems reflected by consumers include a large number of small household appliances purchased in the wholesale market belonging to 'three no products', lacking 3C certification; more brand-name cottage goods; fewer maintenance outlets, uneven after-sales service; maintenance The price is expensive.
After the implementation of the new elimination method, refrigerators, washing machines and other household appliances can require merchants to self-certify innocence, while small appliances are difficult to enjoy the same treatment, difficult to prove, difficult to identify, high cost of rights protection often make consumers discouraged. 'In the industry, Miss Feng said In recent years, complaints about small household appliances have remained high, and their quality problems are most worrying.
Ms. Feng said that these small household appliances with quality problems often do not have the 3C logo, the exposed parts are exposed, and the leakage protection is not up to standard. At the same time, some impersonated cottage brands, or declared to be registered in Hong Kong, the mainland authorized brand, also let consumers It is difficult to distinguish between true and false. For example, the nominal is a well-known brand of heaters, but in fact the brand does not produce such small appliances. In addition, it is difficult to formal maintenance points, after-sales maintenance deposits 'overlord terms', exaggerating product failures, etc. It is also a matter of worrying consumers.
Low profit, quick update, expensive maintenance
'Just fix it, should it be so expensive? This maintenance fee can almost be re-purchased!' Wu’s soymilk machine will automatically stop working no longer if it is halfway through work, so I plan to get it. The repair shop repaired it, but did not expect the maintenance cost to be so expensive. The reporter investigated that due to low maintenance profit, and small appliances updated quickly, the accessories are difficult to find, resulting in expensive maintenance, less maintenance points.
Jiefang Road, a home appliance repair shop owner said that there are many small home appliances brands, many models, many models have been discontinued, repair shop parts often have to make a special transfer from the manufacturers. The store owner said: 'Maintenance of small appliances is more troublesome, sometimes the public take The small appliances that are being repaired are products that have been discontinued, which further increases the difficulty of finding replacement parts. ' At the same time, small household appliances are compact, high precision, and have high requirements for maintenance technology, but some maintenance personnel Did not go through the factory training, so often delay maintenance, many repair shops simply refused to repair small appliances.
In addition, according to Ms. Feng, some small appliances that rely on power supply, because of the low quality safety factor, are prone to cause major personal injury accidents. Unlike household appliances, small household appliances still need consumers to give identification by professional institutions. Report. However, the cost of inspection of small household appliances is too high, and new products are added. Some even have no national inspection standards that can be relied upon. Some inspection agencies do not accept the tests submitted by consumers, which makes consumers unable to effectively protect their rights.
More secure to the formal channel purchase
Miss Feng suggested that consumers who purchase small household appliances should try to choose formal channels such as big shopping malls, specialty stores, and reputable online stores. You can choose brands with high market coverage and mature products with well-known brands. Don’t buy cheaply. 'Three no' products, in case of after-sales service maintenance, claims and other issues may arise. Also, when purchasing small household electrical appliances, consumers must recognize the product safety certification mark, check the product certification, especially should look Make sure that the anti-leakage device is complete and ask for a formal invoice. In addition, when using it, consumers must strictly follow the safety instructions and master the correct method of use.
The reporter learned that in view of the difficulty in repairing small appliances and the maintenance of expensive problems, some merchants also launched extended warranty products. Ms. Zhang, a staff member of Gome, said that at present, for some small appliances with a price less than 1,000 yuan, if consumers purchase extended warranty Service, once the manufacturer's warranty period has passed, as long as the product is broken during the extended warranty period, the product can be directly changed, and the products with similar specifications. Suning, Tmall, Jingdong, etc. also have similar extended warranty services.
Ms. Zhang said that the small appliances that have reached 80% of the service life have passed the warranty period, and the models are often discontinued. The spare parts are difficult to find, and the maintenance cost will be more expensive. At this time, consumers are advised to buy new products to replace the old ones. In addition, some If you don't have a small national appliance certified by the state, consumers should remember not to buy it easily, so as not to be difficult to repair after sale.