The TV set is broken. Mr. Deng, a citizen of Changsha, called the Sharp headquarters service hotline to report that the Sharp Changsha service station sent maintenance personnel to take the TV set and said that it would be sent to Shanghai for repair. After one month, the maintenance personnel repaired the TV. The machine and the logistics order between Changsha and Shanghai were sent to the door. Soon, Mr. Deng found that his TV set was not sent to Shanghai for repair. Mr. Deng hoped that Sharp would give him a sincere apology, but he never got it. When responding to the help group reporter, Sharp said that Changsha local maintenance service station has apologized on behalf of the company, the company will not apologize again.
Lied to return to the factory for repair, was debunked afterwards
According to Mr. Deng, he bought a 52-inch Sharp TV set at the end of 2013 for 5,000 yuan. On February 1 this year, he found that there was no image after the TV was turned on, and he called the Sharp company service hotline for repair. February 4, The two authorized staff of Sharp's authorized maintenance station, Shayu and Electric Company, went to the door for repair and opened the TV on the spot.
After the maintenance personnel said that the TV set should be sent to Shanghai for repair and repair. If it is not repaired, it will cost 2,000 yuan to change the screen. Mr. Deng told the reporter that the entire process maintenance personnel did not mention other maintenance costs. On March 16, TV The machine repair was sent to the home. The maintenance fee included 580 yuan for the logistics fee to and from Changsha and Shanghai, 450 yuan for the factory maintenance fee, 450 yuan for the Changsha maintenance service station, 440 yuan for the accessories, and 30 yuan for the door. For these expenses, Deng Mr. said that he refused to pay before getting formal documents and vouchers.
After half a month, Mr. Deng found that the TV set had another fault. After the boot, the image was not displayed. He repeatedly called the Sharp Hotline to state the situation.
The staff of Sharp Changsha Service Station contacted him on April 13 and told the TV that it was not sent to Shanghai, but was repaired locally in Changsha. This means that the two logistics orders issued by the maintenance personnel were not true. The staff said that the 440 yuan accessory fee also has a high price, in fact, the accessory fee is more than 200 yuan. The staff admitted that there are arbitrary charges.
Changsha maintenance company has been dismissed, but Sharp refused to apologize
The reporter learned that Changsha Yuhe Electric Co., Ltd. is a company with a business relationship with Sharp. A person in charge of the company admits the fact that its maintenance personnel falsely reported the price and provided a false logistics list. Soon after Mr. Deng complained to Sharp, this The home appliance repair company was dismissed by Sharp. However, Mr. Deng believes that whether it is providing false logistics orders or falsely reporting prices is a deceptive behavior. Changsha Yuhe Electric Co., Ltd. is a Sharp authorized repair station, so Sharp should The cheating act apologized to him.
Mr. Deng said: 'My request is very simple. The first is to have a written reply from Sharp and a sincere apology, and then continue to repair the TV.
However, the reporter learned from the telephone recording provided by Mr. Deng that Sharp currently agreed to continue to repair the TV set for Mr. Deng, and it is free of charge for one month. At the same time, he can also ask the authorized maintenance network Changsha Yuhe Electric Company to apologize to Mr. Deng, but A written reply and an apology to Mr. Deng for Sharp said that 'Sharp has never been'.
The business administration has been involved in investigating the matter.
The reporter’s recent response to Mr. Deng’s situation and Mr. Deng’s request for an apology was reflected to the relevant person in charge of Sharp Changsha. The person in charge said that they have dealt with the matter and would not disclose it for more details. Inquired about the complaint channel of Sharp headquarters. For related issues, Sharp staff said that after checking and confirming Mr. Deng's complaint, things have been dealt with. If Mr. Deng wants to repair the TV set, the maintenance personnel will come to the door for repair at any time. As for Mr. Deng’s apology, the staff member said that Changsha Yuhe Electric has apologized on behalf of the company and the company will not apologize again.
It is understood that after receiving the complaint from Mr. Deng, the business administration department has been involved in investigating the matter.
Changsha Evening News 》 Original link https://www.icswb.com/newspaper_article-detail-305797.html
