With the impact of the post-market Internet, peer competition has intensified, and customer employees have become more youthful..... Do you want to fight against it, fight over the peers, manage the employees, and the store can go better and better, then operate Management must keep pace with the times! A lot of wayward people, regardless of disregard! Still looking forward to relying on previous experience to manage the current repair shop and face the future competition? You are funny!
Regardless, the shuffling has just begun, and more people will be kicked out in the next three years, especially the following four kinds of people!
1 person lacking pattern
The pattern determines your ending, the vision determines your world!
However, many people do not understand this truth. They think that these 'avenues' have nothing to do with themselves. As long as they can grab someone else's customers and kill their opponents, they are winners. In the end, they have killed themselves!
In this Internet robbery, what survived was a platform that looked through the platform routines and insisted on the service quality. However, it was a cannon fodder to oppress the peers with low prices.
This is the pattern, the pattern is small, the first thing that comes to mind in the predicament is how to use the low price to get the customer first. It is not known that the customers attracted by the low price are mostly cheap, the products and accessories are carefully selected on the Internet. At the store, one or two hundred hours of work time will have to be bargained for a long time. It will not be able to meet the cost of labor, rent, water and electricity, work and other costs, but also pay attention to its own quality customers. The platform has been dug away, and at the same time, the industry has been brought into the strange circle of low-cost competition. The typical pit-dead customers, starving to death, exhausted themselves.
It turns out that only the immediate interests in the eyes will suffer. The pattern is big, in the face of difficulties and temptations, can not forget the original heart. Serve the existing customers at a reasonable price and use the rational analysis of the car-free platform. The routine is protected from harm. So in this drainage game, the small pattern has been bruised and bruised, and will soon 'roll' out of the car aftermarket.
2 people who lack integrity
When everyone complains that there are no customers, there will still be a small number of people who do not have customers, because they have a group of loyal customers, in the temptation of low prices will still insist on choosing to believe them, this is the charm of character.
Throughout the service process, they will provide customers with the best quality service while saving money from the professional point of view. They will reduce the working hours as much as possible to meet the customer's advantage of the cheap, but will never be on the accessories and products. Lower a penny because they want to guarantee quality.
This is the true sincerity, and win the trust of customers with sincerity. This kind of trust is inseparable. However, those who have shoddy at the beginning and use a lot of discounts to please customers, ultimately because of the quality of service will be customers. Pushed to others. To know, low prices are the greed of people who don't have enough slogans. Instead of constantly lowering service standards to please poor customers, it is better to stick to the heart and consolidate good customers with quality services.
3 people lacking operational management
Many small and medium-sized stores are waiting for customers, but they are waiting for customers. For employees, they are 'have to live, do not live, sleep, play mobile phones', there is no management at all, so they are being attacked by the outside world. I will be at a loss.
However, doing business is not a charity, the boss is not jealous, the employees are not strong. Without performance, they will not make money, they will not be able to make money, and will eventually ruin the cause for which you have struggled for most of your life.
Looking back at a lot of excellent shops with little thumbs, they can persist for more than ten years, and their performance is getting better and better. The more important point is the execution. The headquarters gives the store management method, management method, and has its own ideas to execute. Instead of blindly drifting.
4 people who don't understand the Internet
After 60 people do business, mainly relying on government contacts;
After 70 people do business, mainly by communication;
After 80s, people do business, mainly relying on product quality;
After 90 people do business, mainly relying on customer fans;
Now it is almost 80, 90, so the service and operation of the store is mainly quality + fans, the future will be the fan economy. That is, the fans brought by personal and corporate brands.
However, the personal brand mainly relies on the boss itself. This method is both tired and slow. It has long been unable to catch up with the speed of the Internet. The service consultant SA has the most direct and effective contact with customers. The Internet can be used with half the effort. So look at the star of Baoda Front-end maintenance consultant skills improvement training, personal skills improvement, customer satisfaction improvement, customer relationship maintenance, and also careful study of vehicle expertise (foreground technical training) ... to impress customers with professional, let customers become their own Fans, still afraid of the value of bicycles?
The benevolent sees the wise and sees wisdom.
Little friends can talk about what kind of people can get mixed up in the aftermarket? Of course, you have to say that you are mixed up and I don’t have any opinions. What kind of people are in the post market?
