Recently, Mr. Zhou of Guangdong complained to China Quality News that he reflected a new LeTV set that he bought, and a serious black screen and other quality problems soon after the purchase.
Mr. Zhou said that after the problem occurred, he repeatedly reported the situation to the LeTV store and LeTV headquarters, requesting to replace the new machine. But the store said to Mr. Zhou that to replace the new machine, you must have LeTV’s “error identification form”. Mr. Zhou was looking for LeTV, and the company’s people said that the machine had passed the 15-day return date and could not issue this order. So far, this issue has not been resolved.
Mr. Zhou’s complaint is as follows:
I recently purchased a LeTV Super TV (Model: Super 4 Max70 3D) from Tmall's 'LeTV TV Cheng Zhuoye Store'. The TV screen appeared yellow screen on the 4th day after receiving it, and the 7th day again There was a black screen (there was no sound and no image), and then the store was asked to change the new machine. The store said that it had no reason to return the machine date for more than 7 days. I asked the music service customer service 10109000 to report the fault, saying that LeTV would send someone to check and issue the fault. Identification list, and then go to the store to replace the new machine with the "fault identification list".
After reporting the fault to LeTV customer service through 10109000, on July 6, 2018, LeTV maintenance personnel came to the door to repair the TV without effect, and verbally said that they have the conditions for changing the machine. I asked them to issue the "Fault Identification List", but they said that they must First agreed with LeTV.
However, on the second day (July 7th), the maintenance master said that the LeTV headquarters did not agree to issue the “Failure Identification Form”. I immediately told the store to the store. The store said that without the “Failure Identification Form”, it would not be for me. Replace the machine.
After that, I almost every day to listen to the customer service call to replace the new machine or issue a "fault identification list", every time LeTV customer service just said to help me feedback, but in the end there is no result. I asked LeTV customer service whether my request to their leader Reflected, LeTV customer service said that during the period. During the period, I also called LeTV maintenance master several times to ask if LeTV headquarters agreed to issue the “Failure Identification Form”. LeTV maintenance master said that every time I contact LeTV customer service, he will accept it. To the relevant information, but so far has not received the text message from LeTV headquarters to issue the "Failure Identification Form". The master also said that they are not willing to issue the "Failure Identification Form", but the LeTV headquarters will not give up, as long as the headquarters agrees, They can get out right away.
The newly bought LeTV has seen a black screen in a few days. It is a quality problem. Why are the stores and manufacturers not willing to take responsibility? I strongly urge them to replace me with new ones as soon as possible.
After editing:
After receiving the complaint from Mr. Zhou, the staff of the website also contacted LeTV. According to a person in charge of LeTV, who is involved in the matter, Mr. Zhou’s TV was installed and commissioned on June 5, 2018. Finished. When Mr. Zhou was repaired on July 5, he had passed the 15-day change of machine time. According to relevant regulations, the company could not issue the “Fault Identification Form”. The person in charge also said that the display of this TV is no problem. The motherboard or power board may be faulty. The company can repair and replace the motherboard or power board for free. If Mr. Zhou insists on replacing the new machine, he can go to the store to coordinate.
"China Quality News Network" Original link: http://www.cqn.com.cn/ms/content/2018-07/18/content_6049155.htm
