Recently, the "2018 Air Conditioning Maintenance Consumers Physical Activity Report" released by the Shanghai Consumer Protection Committee showed that only two of the 11 repairers did not have fraudulent maintenance.
For a long time, there are some unknown insiders in the appliance repair industry, and consumers are also quite a few words. The reporter interviewed this.
Home appliances are not repaired and need to pay
Meng Shi'an, who is studying at China University of Political Science and Law, once had a contest with the owner of the appliance repair shop.
'The summer home is happening, the TV is broken, my dad said to go to repair.' Meng Shian said to the reporter, 'I followed my dad to send the TV to a nearby repair shop.'
When the TV was sent, Meng Shian made a special agreement with the boss. 'I let the boss inform me the first time before the repair. I will consider whether there is any value for repairing the parts. I also added the boss. WeChat, please contact us to explain the situation the next day.
The next morning, Meng Shian took the initiative to contact the boss, the other party replied, 'TV can be repaired, the estimated total cost is about 300 yuan, and the component fee is more than 200 yuan.'
Meng Shi'an told the boss at the time that he would not fix it before, and he should discuss it with his family.
'I didn’t think about it. I just said to the boss that I didn’t need to repair it. He said that it would not be repaired, but I have to pay the inspection fee and the contact fee for a total of 110 yuan. I can only take the TV after paying the money. I was a little embarrassed at the time. How to start repairing hundreds of dollars, and unheard of contact fees?' Meng Shian said.
The other party said that no one is obligated to work, and the cost cannot be less.
Meng Shi'an and the maintenance shop owner in the theoretical process, found the 2015 appliance repair cost standards and "home appliance repair service industry management measures" in the relevant provisions. Meng Shian believes that according to national regulations, the store is only checked, did not replace any There are no other errand repairs on the parts, even the minor repair standards are not counted. And this shop belongs to individual industrial and commercial households, not professionally designated maintenance points, and this price regulation is not applicable. Even if the TV standard is tested according to the 2015 standard Pay up to 40 yuan to check the commissioning fee.
However, the boss did not agree to even increase the price to 150 yuan. In the absence of consultation, the two sides have been squatting for a long time.
'Speaking ironically, I finally gave the boss 50 yuan. My dad brought a few people to take the TV set away. The boss also took a video on the side. Finally, this thing is gone. 'Meng Shi'an said.
Different maintenance personnel offer different prices
For home appliance repair, not only the roadside shops are not reliable, the formal after-sales service will also have problems.
Li Yuanqiao, an English major at China University of Political Science and Law, has been renting a school in a neighborhood near the school with another classmate. When I moved in, the landlord replaced a brand of water heater. I didn’t expect to have problems in less than a year. .
'We called the after-sales repair, the first day came a young man, he even said that the fan was broken when the cover was not fully opened. ' Li Yuanqiao told reporters, 'I asked him why, he said voltage or water pressure Unstable. I was a bit embarrassed at the time. Although I don’t know anything about appliance repair, it’s a bit common sense. If it is because the voltage is unstable, other appliances will not be affected? If it is because the water pressure is unstable, why didn’t I take a shower? Feeling?'
After that, Li Yuanqiao asked about the repair price, the other party quoted 190 yuan, not including the service fee and home maintenance fee.
After consideration, Li Yuanqiao decided to let the maintenance personnel start repairing.
'The result of the maintenance personnel did not bring accessories, it is necessary to repair the time. ' Li Yuanqiao said, 'I feel that something is wrong, call the after-sales service hotline, ask the other party whether there is a test report, consumers want to know what to do? After-sales staff said, There has never been a test report, and their masters are experienced, and they will know where the problem is.
Three days later, another maintenance person came. After he had handed over the previous maintenance personnel, he knew that it was a fan problem.
'I asked the price how much, he told me 145 yuan. ' Li Yuanqiao said, 'I was stunned at the time, the same problem with the same fan of the same company, the price is different? Dare to buy this price is the maintenance staff themselves I have asked why, or that the voltage or water pressure is unstable.
The maintenance personnel took the tool to open the cover inspection. He told Li Yuanqiao that the motherboard was also burned out. At present, he is doing activities and changing a motherboard for 380 yuan. Li Yuanqiao also asked the cause of the motherboard burnout. The other party said that the voltage or water pressure is not stable.
Li Yuanqiao also proposed, 'The main board burned out should have traces, why can't see it'? The answer she got was, 'You can't answer this question, anyway, if you want to fix it, I will change it for you'.
Li Yuanqiao and the maintenance staff were dissatisfied. In the afternoon, the third maintenanceman came over.
'This maintenance staff also looked at the fan and the motherboard is broken, the reason is the voltage is unstable. 'Li Yuanqiao said, 'I feel funny, so I asked the price, the result came out the third price, he told me the motherboard 450 yuan, fan 150 yuan. I asked the maintenance staff, why every time people come to say the price is different? The morning maintenance staff also said that the activity of the main board 380 yuan. Listen to this question, the third maintenance staff Sorry to smile and said, 'Since you know, I can give you that way.'
'The last is to change the motherboard, the fan ended. Paying 3 home maintenance costs do not say, maintenance reasons and maintenance prices are difficult to be convinced. Appliance repair professional is relatively strong, ordinary consumers simply do not understand the doorway, there are I didn’t know when I was cheated, but I still pay more attention when I use it. 'Li Yuanqiao said.
Limited network platform regulation
The father of Xi'an Jiaotong University student Yang Nuo is the 'circle man' in the appliance repair industry. She knows more about this industry. Yang Nuo told reporters that the situation of 'sluggling customers' in the appliance repair industry has always existed. Low, too cheap maintenance and service fees can not meet their living needs, and part of the maintenance fee must be handed over to the company. Appliance maintenance is highly professional, it is difficult for ordinary consumers to see the clues, which naturally gives maintenance personnel And the company has a lot of hands and feet.
In the physical examination experiment, the Shanghai Consumer Protection Committee also conducted a review of the appliance repair services provided by some network platforms, and the situation was also unsatisfactory.
'Now everyone is using more Internet appliance repair platforms, including some large-scale network platforms that also provide derivative services such as appliance repair, and some small WeChat public accounts, applets and clients. These platforms have also taken some Regulatory measures, such as indicating the various service fees and standards, setting up a pre-payment system and customer complaints punishment system, have assumed some platform responsibilities. However, the role of these means is limited, consumers still need to wipe in their daily lives. Bright eyes, shop around, it is best to choose a brick-and-mortar store, good reputation, and a large-scale appliance repair platform with strict supervision measures, so as to prevent problems before they occur. Otherwise, the cost of rights protection is too high, and it is not worth the loss.