Recently, I received a call from Miss Li, reflecting that she was on the professional errand platform called 'Terminal', and ordered the door-to-door service to clean the central air-conditioning vents. Unexpectedly, the maintenance workers went to the door after the disease-free repair, and increased the price several times. Even the phone threatened.
Miss Li said that her central air-conditioning is a big gold medal. It has been normal since 2012. At the beginning of July, she noticed that the air-conditioning control screen indicated that the air outlet needs cleaning, and called the door-to-door service with a mobile phone.
'On Tuesday, July 5, through the neighboring platform, a central air-conditioning tug cleaning service was placed, and the order amount was 399 yuan. The next day, the platform sent a man to my house to help me clean the air outlet. He said that each machine should count as two outlets, one in and one out, and another 400. '
After cleaning the outlet, the maintenance worker also proposed to help detect the content of air conditioning refrigerant.
'He said that the table shows 0.1, the normal range should be 0.6. I said that it is also called Dajin to add, he said that I am a big gold. He also said that this medicated water is very cheap, it is 80 dollars, Then he added, after the addition, he said that the medicated water is 480, he said that it is a block of 80, plus six grids to 480.
One to two, 880 pieces of fare into the maintenance workers' pockets, Miss Li was alert, she called Daikin air-conditioning service hotline on the spot to further verify.
'When I called Daikin, he said that he wants to eat anything, so I slipped and knew it? Ask the master of Daikin, I said that his cylinder is a potion of N22 model, Master Daijin said that you This machine should be 401 model, 22 if you add it, your machine will be bad. '
Ms. Li reflected to the neighboring platform, except for a few customer service records, there was no official reply, and the intimidation call of the maintenance worker was hit.
'I received this call when I was more than five o'clock yesterday, and then the liar told me that you still want to do it. What are you going to do? You will kill me, then I will go to the police."
The reporter downloaded the 'Terminal' APP, and immediately popped up the 'Buy, Buy, Drink, Buy, Sell, and Sell the Whole City'. The platform provides the same city express, universal errands, housekeeping services, House maintenance, home appliance cleaning and other services. The reporter opened the home appliance cleaning column, came out a bunch of merchants, in addition to the price information was highlighted, the user comments all showed only five-star rating, without any substantive text content, consumers are difficult From the identification. The reporter dialed the customer service hotline of the neighboring interest, the customer service staff inquired that Miss Li's complaint is being processed, and soon after the conversation, I have already given a refund.
'Customer Service: Yes, just returned. Here I saw the transfer time is 10: 33, refund the WeChat. '
In the case of maintenance workers arbitrarily selling and intimidating consumers, the customer service said they would further verify. The next day, Ms. Ji, the customer service supervisor of the neighboring platform, contacted the reporter:
'The door-to-door service staff promoted the problem of adding liquid. He had a problem of dishonesty, and even the merchants did the same."
She said that the phone threat is the personal behavior of the merchant's employees, regardless of the platform.
'This is a personal problem for the service staff. You can't guarantee that everyone is a good person. For each business, our platform will go through the website of the Trade and Industry Bureau to record the record of one of its business licenses, confirm the service level of the service provider. No problem, we will give him a shelf. '
The so-called strict assessment mechanism of the platform is only to check the business license information of the business on the website of the industry and commerce, but the quality of the service actually provided by the merchant is not considered. The reporter once again asks, the attitude of the customer service person changes, she acknowledges the platform. There is poor supervision.
'We just did something wrong, the supervision of the service business here is not effective, we will all sort out all the service businesses above, and any bad reviews will be immediately removed.'
As of press time, the Xuhui District Consumer Protection Committee has launched an investigation into the situation of maintenance workers raising prices and threatening consumers, and will continue to pay attention to the neighboring platform.
Dongguang News 》 Original link http://sh.sina.cn/news/2018-07-16/detail-ihfkffak2591454.d.html?oid=5_666m&vt=4
