Yesterday, Jiangsu Consumer Protection Committee released the province's consumer complaint analysis report for the first half of the year. The data shows that in the first half of the year, Jiangsu Consumer Protection Committee accepted 28,000 appeals from various consumers, including 59,448 complaints, respectively, 34,291 commodity complaints. There were 25,157 complaints about service categories. Commodity complaints accounted for a downward trend in the proportion of complaints. Service complaints showed an upward trend. Among commodity complaints, household appliances accounted for 5,403, followed by clothing. Complaints such as shoes and hats, communication products, etc. In service complaints, the first complaints are beauty, hairdressing, bathing services, followed by sales services and culture, entertainment, sports services, etc.
The summer has arrived, the damage rate of household appliances such as air conditioners and refrigerators has surged. The provincial consumer protection committee recommends that consumers pay attention when repairing. The warranty product of the three-package period requires the maintenance personnel to provide repair records and pay attention to the preservation; the same problem can not be used normally after repeated repairs. In time, contact the manufacturer, request free replacement or return according to law; for goods that exceed the warranty period, it is recommended to pass the formal authorization of the operator during maintenance, first repair after inquiry, retain replacement parts, and if problems are found, timely communication is impossible. Can also complain to the consumer protection department.
In response to the quality of vehicles, the Provincial Consumer Protection Committee recommends that when purchasing motor vehicles, do not trust all kinds of loan concessions, on-demand consumption, and sign formal sales contracts. Once disputes arise, collect evidence in a timely manner, rational rights protection. When you need to check the itinerary information in time, keep the evidence in time, track the itinerary, and ensure the safety of the ride.
At the moment when tourism peaks, the provincial consumer protection committee reminds that whether it is a group tour or a semi-free travel, consumers must choose a travel agency with a full license, do not believe in some unqualified Institutions, otherwise consumers' personal safety cannot be guaranteed. In addition, consumers should choose their own travel products, carefully read and sign travel contracts, and specify key information such as itinerary information, attractions, fees, routes, accommodation arrangements, and liability for breach of contract. In this way, even if there is a dispute, consumers can justify and legally defend their rights. It is important to emphasize that you should not believe in low-price traps. Low-cost travel involves various hidden or even compulsory consumption, and the quality of service is completely unprotected.