The sea was heard yesterday, Fuzhou Chen to the Sea all hotline 95060 reflect, the day before yesterday, he found that the home of LG TV screen cracking, the photo issued to the sale, the other party determined that the external factors caused by the warranty, not in the scope of the guarantee, ' TV did not move, home also no children, after the sale of the
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Users: After the sale to see the photos to determine the reason Mr. Chen lives Changshan District Golden Orange Road.
He said that the day before yesterday, he found that the living room of the LG flat screen TV screens unexpectedly cracked, and is split from the inside, the TV opened, the cracks are more obvious, but the shutdown after the cracks are more visible, but can see a white spot inside. In Mr. Chen's home, the sea reporters found that the other functions of the TV is normal, is a crack on the screen.
Mr. Chen said he will be the display of photos after the sale, the other party quickly concluded that it is caused by external factors, not under warranty.
Mr. Chen said that this television was last May spent nearly 7000 yuan to buy, the whole machine warranty period of one year, display screen warranty period of three years.
LG: May apply for the third party appraisal Yesterday afternoon, Mr. Chen let the after-sale staff to the scene again inspection and issued a certificate. The reporter saw that the ' Repair Service report list ' reads: ' There are radial cracks on the screen, which is caused by external factors, and not product quality problems. The result of the treatment is not warranty, if the need for maintenance, several projects add up to a total of more than 5,000 yuan.
' The staff said the day before yesterday received the user reflected, will send the photo to the factory technical department, ' the manufacturer technical department appraisal and own scene view, the result is same.
' Sea reporters call LG National hotline, customer service staff said that the product is the scope of the warranty, to the local after-sale inspection results, but the user has objections to its reflection, will be again verified.
Subsequently, the LG Fuzhou area in charge of contact with the sea are reporters said that this situation is likely to inadvertently caused by users, if still not satisfied with the sale, users can apply for third-party identification, if the product itself, they will bear all the responsibility. The Straits Metropolis Daily
