Recently, the domestic home appliance e-commerce industry's first delivery standard "Household E-commerce Delivery and Installation Service Specification" was officially released and implemented. The specification was jointly prepared and published by the National Federation of Industry and Commerce Furniture and Decoration Industry Association and Jingdong Logistics to promote industry health regulations. development of.
As an important part of home e-commerce, the specifications and standards for delivery and installation services have always been blank, resulting in a large gap between service level and user demand, and even infringe on the legitimate rights and interests of consumers. According to the reporter, as the industry's first delivery service The standard "norm" focuses on consumer concerns, all aspects of business concern, and regulates personnel requirements, facilities and equipment, delivery, installation, acceptance, after-sales service, and service quality evaluation.
Experts believe that the "Specifications" fully reflect the requirements of applicability, normativeness, security, humanization, etc., which will enable e-commerce self-examination and consumer rights protection to be well documented, and standards can be relied upon to help promote the long-term industry. Healthy development.
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