On July 9th, in April 2018, Ms. Zhang purchased a Xiaomi TV in the official flagship store of Jingdong Self-operated Xiaomi. After only one month, it appeared that the motherboard failed, which caused it to fail to boot. After reflecting this incident to the official customer service, the TV has not been repaired so far. Xiaomi customer service told the letter network (0532-80889431), the same problem occurred in the product, after the repair after three repairs still not resolved, even if the replacement period is exceeded, the customer can still apply Exchange.
This Xiaomi TV was purchased by Ms. Zhang for the wedding room. It cost a total of 3,999 yuan. The reason why Xiaomi was chosen is because of its big brand and good reputation. However, after the arrival of the TV, it suddenly Unable to open, how Ms. Zhang played with it did not help.
Reluctantly can only call the official customer service, after the after-sales maintenance personnel on-site inspection, the answer is that there is a problem with the imaging board, which can not be turned on. 'This TV has been used for about ten times from the purchase to the failure, we are all I don't watch TV very much. My lover has a bad time. About half a month, when I come back, I can't open the computer. During his business trip, the TV has been useless. 'Ms. Zhang said.
After the Xiaomi after-sales staff replaced the motherboard with the TV, the problem was not solved. The TV still could not be turned on. After the after-sales staff checked again, it was said that the display was broken and the display needs to be replaced. However, there is currently no goods. Ordering from the field. The situation in front of me makes Ms. Zhang very angry. 'Is this not a delay? The detection problem can be detected wrong.'
In just one month, the situation of the TV, 'small problem is no problem, the bad is still the main components, it is obviously the quality is wrong, I ask for a replacement. 'But Ms. Zhang’s request was Xiaomi The official customer service has refused because it has exceeded the replacement period, indicating that it can only be repaired.
'I haven't repaired it until now. After the sale, I said that the replacement part has not arrived yet. I called Xiaomi's customer service and told me to wait patiently, but how long it took. 'Ms. Zhang expressed dissatisfaction.
On the morning of July 9, the letter network called Xiaomi's official customer service to reflect the matter. The staff confirmed that Ms. Zhang did repair it by checking the complaint record. For the situation reflected by the staff, the staff explained that according to the company's regulations, if the same problem After-sales staff three repairs are still unresolved, they can apply for replacement for the customer to the headquarters, 'there is no problem beyond the replacement period, can be solved.' The staff said.
For the reason why the TV has a big fault in a short time after the purchase, the staff did not give a explanation, but only said that the after-sales maintenance engineer needs to go to the door to test and conclude. 'We will arrange the staff to get in touch with Ms. Zhang as soon as possible.' Net media reporter Yue Xiang
"Letter network 》 Original link http://m.qdxin.cn/detail/150938.html
