On July 2, the Shanghai Consumer Protection Committee held a news briefing to announce to the public the fictional faults found in the recent air-conditioning maintenance and consumption inspections, minor illnesses and overhauls. At the meeting, the Shanghai Consumer Protection Committee requested problems. 58 city, Baidu, 360, public comment network, home appliances repair first line, Taobao, Gome, number know-how (114), Jingdong 9 platforms to sort out the problems and causes found in this exercise, and take targeted improvements Measures.
On July 9, the Shanghai Consumer Protection Committee issued a message saying that as of July 6, 2018, nine platforms had written feedback to the Shanghai Consumer Protection Committee within the stipulated time, and the Shanghai Consumer Protection Committee was in the news ventilation. At the meeting, a request was made for a positive response. For example, the number of Know-how (114) put forward a 'repair of minor illness and minor tolerance' to the maintenance partner, and a comprehensive return visit to the service work order. Shanghai Jiaotong Household Appliance Industry Association (reporting first line) Said that the association will conduct a basic education based on professional ethics and integrity management in the whole industry.
In addition, 58 City said it will shut down the 'Neighboring Home to Repair Service' account for businesses suspected of infringing consumer rights, launch self-examination and self-correction of home appliance maintenance accounts in the platform, further expand the coverage of 58 service protection plans, and establish Shanghai with Shanghai. The communication and communication mechanism of the Consumer Protection Committee is accepted and supervised and guided; 360 said in the self-examination report that the merchants involved in the experiment have been included in the 360 blacklist and permanently stop cooperation, 360 will strengthen the check of the subject qualifications, establish a variety of Reporting channels, effectively and effectively suitable advertiser information; Baidu wrote back that the merchants involved in the case met the online promotion conditions, and after receiving the notice, they knew that there was any non-compliance in the customer's offline maintenance behavior, and they received the first notice after receiving the notice. Time offline processing.
By combing the feedback from the nine platforms, it can be found that more platforms express the ins and outs of the cases and the penalties for the repairs, but do not put forward the prevention of such problems, especially the establishment of the integrity mechanism. Measure.
The Shanghai Consumer Protection Committee believes that the Internet platform should not be a safe haven for untrustworthy people. Home appliance repair and other maintenance services currently have various types of violations of the legitimate rights and interests of consumers. The root cause of the integrity mechanism is the lack of integrity mechanisms. The key to perfecting the system is to implement it effectively. In the field of maintenance, the integrity of each platform (especially the Internet search platform) is incumbent.