Yesterday, Mr. Chen of Fuzhou reflected to the Haidu Hotline 95060. The day before yesterday, he found that the screen of the LG TV in his home was cracked and sent the photo to the after-sales. The other party concluded that it was caused by external factors. It was not covered by the warranty. 'The TV didn't move, the home didn't. Child, the judgment of after-sales is difficult for me to understand. '
User: After-sales look at photos to determine the reason
Mr. Chen lives in Kumquat Road, Cangshan District. He said that the screen of the LG flat-panel TV in the living room was cracked the day before yesterday, and it was cracked from the inside. After the TV was turned on, the crack was more obvious. However, after the shutdown, the crack was I can't see it clearly, but I can see that there is a white point inside.
In Mr. Chen's home, Haidu reporter found that the other functions of this TV set are normal, that is, there is a crack on the display screen. Mr. Chen said that after he sent the photo of the display to the after-sales, the other party quickly concluded that it was an external force factor. Caused, not covered by the warranty.
Mr. Chen said that this TV was bought in May last year for nearly 7,000 yuan, the whole machine warranty period is one year, the display warranty period is three years.
LG: Can apply for third party identification
Yesterday afternoon, Mr. Chen asked the after-sales staff to go to the scene to check again and issue a certificate. The reporter saw that this 'repair service report' reads: 'There is a radial crack on the screen, caused by external factors, non-product quality. Problem. The result of the treatment is no warranty. If it needs to be repaired, several projects add up to more than 5,000 yuan.'
The staff said that after receiving the user's response the day before yesterday, the photo was sent to the technical department of the manufacturer, 'the identification of the manufacturer's technical department and their own on-site inspection, the results are the same.'
Haidu reporter called LG national hotline, customer service staff said that the product is in the scope of warranty, based on the results of the local after-sales inspection, but the user can object to it, will be verified again. Subsequently, the relevant person in charge of LG Fuzhou contact Haidu reporter said that this situation is likely to be caused by users inadvertently. If they are still dissatisfied with the after-sales, the user can apply for third-party appraisal. If the product itself is a problem, they will bear all the responsibilities.
