A few days ago, Mr. Shi of Yunnan Qujing reflected that on April 3 this year, he bought a millet TV 4C, 50-inch TV set through Xiaomi Mall for 1899 yuan. In less than 2 months, the TV screen showed a large area of damage. No picture.
Mr. Shi said that at the beginning, the screen damage area was only a little bit, and then expanded to half the screen. He applied for the after-sales service through the Xiaomi Mall customer service, after the sale, he said that the screen can be replaced free of charge; but the authorized service outlets of Xiaomi Company came to the door. After that, it is considered to be the damage caused by 'external force', no free repair is provided, and the screen needs to pay 1,500 yuan.
On July 5, Xiaomi Company authorized service outlets. A staff member of Yongxing Communication Maintenance Department of Qilin District of Qujing City told reporters that the Xiaomi TV display screen purchased by Mr. Shi was cracked, which was caused by 'external force, man-made damage', not covered by the warranty. .
On the afternoon of the 5th, the reporter sent an e-mail to the 'Media Contact' mailbox published by Xiaomi Mall to verify the relevant situation. As of press time, the email reply of Xiaomi Technology Co., Ltd. (hereinafter referred to as Xiaomi Company) has not been received yet.
Consumer: or seek third party testing
On July 5th, Mr. Shi told reporters that when he received the fast-delivered TV set on April 6th, he had to check and check the goods and sign it. During the use of TV broadcast, there has been no problem. He said, As of May 28th, the screen has no picture area without human damage.
'Beginning is only a small piece. After that, I put it off and put it in the box. When it was sold later, the damaged area was expanded to nearly half of the screen. ' Mr. Shi said that he applied for after-sales on June 1 and asked for a replacement. The customer service told him that he had passed the 30-day replacement period, 'No one touches' and can change the screen for free.
Mr. Shi said, 'Qujing local millet authorized service outlets service providers after the door inspection, said that the screen inside the screen rupture leaks, the company does not repair free, I have to pay 1,500 yuan to repair.
On the afternoon of the 5th, the reporter called Xiaomi authorized service outlet Yongxing Communication Maintenance Department, Qilin District, Qujing City, Yunnan Province. A staff member said that the Xiaomi TV display purchased by Mr. Shi has been cracked, which is caused by 'external force, man-made damage', not covered by warranty. Scope; 1500 yuan for screen charging, is the price of Xiaomi official website after-sales service.
Mr. Shi insisted that the TV set was not damaged by 'external force'. He said that he could not accept that Xiaomi Company had judged that its TV screen was caused by external force without human identification. If necessary, he would find himself. The tripartite agency tests to identify whether the purchased TV is 'man-made damage' or the quality of the TV's own product.
There are reports that it is similar to the cracking situation or the problem of transportation.
The reporter noticed that there have been media reports on the 'millet TV cracker'.
On June 5, 2018, Henan Business Daily reported that Ms. Zheng Zhao bought a 43-inch millet TV 4A offline, and the internal screen cracked. Xiaomi’s after-sales service also indicated that it’s caused by external forces. Warranty' .
In addition, on August 23, 2017, Hunan Media Red Network also received feedback from consumers about Xiaomi TV split screen, which was difficult to return. After media reports, consumers had to change their machines. On March 15, 2016, China Quality Miles also reported a number of Xiaomi TV cracking events, and pointed out that millet TV split screen maintenance costs are expensive, almost close to the TV price.
In the report, “China Quality Miles” quoted industry insiders as saying that now Xiaomi TV is getting thinner and thinner, long-distance transportation is easy to crack, and cracking screens are all impossible for Xiaomi TV quality problems. There should be transportation problems.
'The screen of Xiaomi TV is so thin, it is ultra-thin, and it is bumpy on the logistics car. There are many collisions between goods and goods. 10000 pieces are broken, it should be a normal probability. Express sorting is so violent, not light Take it lightly, and occasionally receive a split screen is also within the normal range. ' The report said.
