According to foreign media 9to5Mac, Apple today announced a new MacBook and MacBook Pro service plan, which said it covers a small number of users who may experience keyboard stickiness, accidental repetition of letters or characters, or inconsistent feedback. .
An Apple spokesperson provided the following statement to the 9to5Mac:
'Today we have introduced a keyboard service plan that covers a small number of specific MacBook and MacBook Pro models. Those keyboards may have one or more of the following conditions: letters or characters are accidentally repeated, letters or characters do not appear, or buttons Feel viscous or inconsistent button feedback. '
Apple added that this process 'may involve replacing one or more buttons, or replacing the entire keyboard.'
If you encounter any of the above problems with your MacBook or MacBook Pro, you can get the service for free through Apple Store or Apple Authorized Service Provider. For anyone who has already encountered this problem and has to pay for the repair through Apple, Apple will The repair fee will be refunded. The program will provide coverage for eligible MacBooks and MacBook Pro, valid for a period of 4 years from the date of the first retail sale of the device.
Apple's ultra-thin butterfly keyboard design - first introduced with the 12-inch MacBook three years ago, recently pushed to the latest MacBook Pro series - since its launch, has been a hot topic in the forum.
Before Apple introduced a new maintenance program today, 9to5Mac reported three class actions related to Apple's various keyboard issues. At least one of these lawsuits alleged that Apple had problems with the problem board maintenance plan, and it did not implement permanent repairs. The plan of the keyboard.
The following is a list of specific models that meet the conditions of the program:
MacBook (Retina, 12 inches, early 2015)
MacBook (Retina, 12 inches, early 2016)
MacBook (Retina, 12 inches, 2017)
MacBook Pro (13 inches, 2016, 2 Thunderbolt 3 ports)
MacBook Pro (13-inch, 2017, 2 Thunderbolt 3 ports)
MacBook Pro (13-inch, 2016, 4 Thunderbolt 3 ports)
MacBook Pro (13-inch, 2017, 4 Thunderbolt 3 ports)
MacBook Pro (15 inches, 2016)
MacBook Pro (15 inches, 2017)
Those who have problems can check out the new support file on Apple's official website, which details the MacBook Pro and MacBook Pro keyboard service plans.
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