Let consumers see hope and enhance their confidence in safeguarding their rights and interests in accordance with the law, which will help to improve the enthusiasm of complaints and promote the resolution of problems.
If the air conditioner fails, it is obvious that the remote control can be set to correct the code, so that the machine can work normally again, but the home maintenance personnel exaggerate the fault, and the final charge is as high as 730 yuan. July 2, Shanghai Consumer Rights Protection Committee Announced the 2018 air conditioning maintenance inspection report, the survey shows that most air conditioning repair service providers are misleading and deceiving consumer behavior. (People's Daily, July 3)
TV, air conditioning, refrigerator failure, professional maintenance staff at the door of a casual 'drums' will cost a few hundred dollars, the listed schedule is dazzling. And some maintenance masters while repairing side flicker, not let this accessory, let It was easy to change the part, and Xiao Qian put the money into the pocket. These 'false repairs' made many consumers very angry, and they were slaughtered but they couldn't help but even know nothing about it.
Governing 'false repairs' needs to make a 'combination boxing', first of all to smooth the complaint channel. Some consumers are deceived, because they can't find the complaint channel at the moment, under the guidance of family or friends, dissipate the gas, distract the heart, may no longer This is the case. Therefore, it is necessary to publish complaint channels through various forms such as TV, Internet, and SMS, encourage consumers to make timely complaints, and record complaints.
Secondly, it is necessary to improve the efficiency of investigation. For complaints, the relevant departments should be promptly filed according to certain procedures, and investigations should be initiated immediately, requiring the complainant to provide relevant evidence. At the same time, the time limit should be settled. Let consumers see hope and strengthen their rights and interests in accordance with the law. Confidence is conducive to raising the enthusiasm of complaints and promoting the resolution of problems.
Many 'false repairs' ask for high fees at a small cost. There are both maintenance workers and company factors. Therefore, while suspending laws and regulations, it is necessary to appropriately increase economic penalties and set up several times higher than the violations. More than ten times the fine. In particular, after discovering a false repair, the company's previous maintenance records were retrieved by inquiring into the company's booklet, and some consumers were returned to investigate and verify, and all the suspected false repairs were thoroughly investigated.
Due to the professionalism of the electrical maintenance and the concealment of the site, the investigation is difficult. Therefore, the governance is similar to 'false maintenance'. From accepting complaints, filing a case, investigating to forming a conclusion, the relevant departments must do a good job of division of labor, avoiding gaps. It also prevents overlap and forms a combination of strikes. It includes the establishment of a sound blacklist system that limits the cost of an ugly act for its ugly behavior.
'False repairs' is a small profit, but the loss is the company's good reputation, damage to the normal market order. There are still many ways to control 'false repairs', it turns out that only the 'combination boxing' can be thoroughly 2. Eliminate the 'fake maintenance' to breed the soil that spreads, and ensure the healthy operation of the social economy.