At high temperature, the air conditioner at home is broken. Are you relieved when looking for a repair company?
On July 2, the Shanghai Consumer Protection Committee issued the "2018 Air Conditioning Maintenance Consumer Physical Activity Report". During the physical examination experiment, the Consumer Protection Committee's home appliance office experts only set the remote control to garbled, and there were 9 fictitious computer boards among the 11 maintenance companies. Failure, lack of refrigerant, etc., to carry out 'ramps'.
The most exaggerated one is the repair shop "Neighboring House Maintenance Service" that was searched in 58 cities. The deception is not enough, and even the machine is broken, causing the machine to fail to open.
What is more unexpected is that at the press conference, when the deputy secretary-general of the Shanghai Consumer Protection Committee asked 58 representatives of the same city, the above-mentioned repair shop company registration name and registered address, the representative said that the merchant's privacy is involved, it is not convenient to disclose.
After repairing more than 2,000 yuan for one month, it was 'strike'
At the press conference on July 2, Tao Ailian, secretary general of the Shanghai Consumer Protection Committee, read a complaint about air-conditioning maintenance on the spot.
In May 2018, the consumer's home air conditioner failed, after calling the repair call, on May 22, the master went to repair the door, changed the air conditioner motherboard and other parts, and added gas, charge 2070 yuan, and claimed the warranty for 36 months, stay Under the maintenance call. On June 30, the air conditioner was not cooled again. The above consumers dialed several calls as prompted. After the connection, the other party indicated that they wanted to verify, but did not ask for any evidence. So far, they did not respond to the request for repair.
Since 2015, the Shanghai Consumer Protection Committee has accepted 2,121 complaints about air-conditioning maintenance. Some air-conditioning enterprise maintenance workers have charged high maintenance fees through fictional failures, minor illnesses and overhauls; 'cottage' version of 'special maintenance department' Frequent incidents of infringement of consumer rights, they counterfeit brand appliance repair companies to attract customers, consumers often find it difficult to find relevant infringement afterwards, even if found, because consumers lack the corresponding professional knowledge, their final rights are difficult to get relief .
The Shanghai Consumer Protection Committee analyzed the complaint data for three years and found that the vast majority of complainants were looking for air-conditioning maintenance merchants on the Internet, which caused controversy and even been deceived.
Computer board failure and lack of refrigerant are the biggest 'sleeves'
So what are the incredible routines of these maintenance companies?
This time, the Shanghai Consumer Protection Committee Appliances Professional Office and the Xuhui District Consumer Protection Committee, according to consumer spending habits, selected 360, Baidu, home appliances repair first line, 962512, 114, public comment, 58 city, Taobao, Suning, Gome, Jingdong and other 11 platforms are subject to physical examination, involving 8 Internet platforms and 3 telephone enquiry platforms. The air-conditioning maintenance service providers with the top rankings in the platform search are the subject of observation. A considerable number of related merchants are also platform promotion enterprises.
During the inspection process, the home appliance office will check the air conditioning performance before each activity to ensure that the machine is running normally and the refrigerant is sufficient. Then a simple fault is set, and the universal remote control is set to garbled. The air conditioner repair service provider only needs to code. Accurate, the machine can work again.
However, the maintenance company came to the door and the result of the diagnosis was 'full set'.
The most common is to falsely claim that the machine lacks refrigerant. In Baidu, 360, repairing the first line, Taobao, 114 and other five platforms to find the air conditioning repair service providers are using this method, through false 'liquid' and other means to defraud Maintenance costs accounted for 45.45% of the 11 inspections.
Secondly, it was lied that the computer board was damaged. Some maintenance workers even charged a high maintenance fee by repairing or replacing the computer board without any inspection. In this examination, Baidu, Public Comment Network, Reporting First Line, Taobao, 58 The five merchants found in the same city and other platforms used this method, accounting for 45.45% of the 11 inspections.
Once again, it is lied that the electronic components are damaged. In this inspection, 360, Gome and other two merchants raised the maintenance fee in this way, accounting for 18.18% of the 11 inspections.
The worst case: The repairman deliberately unplugged the cable
According to the Shanghai Consumer Protection Committee, in this review, the problems of the 58 cities, Baidu, 360 and other platforms are more prominent. At the same time, the platform is suspected of seeking improper benefits from fraudulent consumer behavior.
In the physical examination, through the 58 neighboring city found the 'near home easy maintenance service' repairman, the door said that the computer motherboard is damaged, it is strongly recommended to replace the universal board. The inspector asked to repair or replace the original board, did not reach an agreement, the repairman finally agreed The machine was returned to its original condition and charged for 80 yuan. However, before leaving, the maintenance worker deliberately removed the internal connector cable and the external power cable.
Ren Chaoying, an expert in the Home Appliances Office of the Shanghai Consumer Protection Committee, said that this practice will cause serious safety hazards, which may lead to electric shock and the worst in all observations.
In this regard, the 58 city representatives replied at the press conference on July 2: In order not to infringe the merchant's privacy, it is not convenient to disclose the business registration name and address.
Shanghai Ximeng Refrigeration Equipment Installation and Maintenance Co., Ltd. found on Baidu also has problems.
The Shanghai Consumer Protection Committee revealed that after the maintenance worker went to check the internal machine, it judged that the internal computer board was faulty, indicating that it would pay 400 yuan to repair the computer board, or pay 800 yuan to replace the computer board. After the physical inspection personnel selected the repair, the maintenance worker will take the internal machine. '捣鼓' for a while (actually not repaired), it is said to be repaired. Then the maintenance worker lied that the outdoor unit has no refrigerant, and then connected the pressure gauge to add liquid and reverse the filling valve to cause the machine to be lower than normal pressure. The illusion, to achieve the purpose of false liquidation, charges 730 yuan.
Baidu representative on-site reply: The company is Baidu advertising promotion enterprise, business license is complete, credibility v3. Enterprise service, Baidu is difficult to control. If consumers complain to Baidu, Baidu will go offline.
After the two repair workers found through 360 came to the door, one person inspected the internal machine indoors and held the inspectors, and the other person did various 'hands and feet' on the outside machine. The video shows that the external maintenance worker wants to unplug the compressor starting capacitor, but The plug-in was not successful enough. He immediately wiped the surface of the capacitor to give the observer the illusion of replacing the new capacitor. The outside machine maintenance worker also lied that the machine needs to add liquid. The liquid addition method is exactly the same as the above-mentioned 'Xingmeng Refrigeration'. Charge the liquid fee, replace the capacitor fee a total of 700 yuan.
This 360 site representative reply: The merchant is not a charge promotion. The representative said that he does not understand air conditioning repair, if his own air conditioner is broken, will not search for air-conditioning maintenance enterprises on 360, but look for air-conditioning after-sales.
The above-mentioned association representatives responded on site: The repairer is a member unit and will strengthen management. The representative also said that the maintenance industry is becoming more and more difficult, regardless of the size of the brand, the overall level of technical workers is getting worse and worse. Currently, according to the traceability system, Chasing corporate responsibility.