If the air conditioner fails, it is obvious that the remote control can be set to correct the code, so that the machine can work normally again, but the home maintenance personnel exaggerate the fault, and the final charge is as high as 730 yuan. July 2, Shanghai Consumer Rights Protection Committee Announced 2018 air conditioning maintenance inspection report said that the survey shows that most air conditioning repair service providers are misleading and deceiving consumer behavior.
Fictional failure is a prominent problem in the field of air conditioning maintenance
The Shanghai Consumer Protection Committee has raised the number of complaints related to air-conditioning maintenance in recent years and consumers are accustomed to finding the characteristics of air-conditioning maintenance merchants online. Recently, 360 search, Baidu search, home appliance repair, 962512, 114, public comment, 58 11 cities in the same city, Taobao, Suning, Gome, Jingdong, etc., with the platform search for the top air conditioning repair service providers as the object of physical examination, to understand the practice of the appliance repair industry in the city and integrity management and other actual conditions.
During this inspection, the Shanghai Household Appliances Office will check the air conditioning performance before each activity to ensure that the machine is running normally and the refrigerant is sufficient. Then a simple fault is set, and the universal remote control is set to garbled. The air conditioning repair service provider only If the code needs to be accurate, the machine will be able to work again. It turns out that most of the air-conditioning repair service providers mislead and deceive consumers, except for the repair service providers of Shanghai Bailian Electric Technology Service Co., Ltd. and Suning Platform. 1. The fictional failure is a prominent problem in the field of air conditioning maintenance.
Lie that the machine lacks refrigerant, and lied that the computer board is damaged. The 'hands' of these two types of fictional faults are more common, accounting for 45.45% in 11 inspections. Among them, Baidu search, 360 search, home appliance repair , Taobao, 114 and other 5 platforms to find the air conditioning repair service providers are falsely claim that the machine lacks refrigerant, through false 'liquid' and other means to defraud the maintenance costs; in Baidu search, public comment network, home appliance repair line, Taobao Network, 58 city and other five platforms found the air conditioning repair service provider during the repairs lied that the computer board is damaged, and some even did not go through any inspection, it is proposed to replace the computer board to charge high maintenance costs.
In addition, 360 search, Gome and other two companies on the platform lied that capacitors, diodes and other electronic components are damaged, and in this way raise the maintenance costs.
'李鬼' posing as 'official' on the online platform
The Shanghai Consumer Protection Committee said that in this review, the problems of the 58 platforms, Baidu search and 360 search are the most prominent.
Tang Jiansheng, deputy secretary-general of the Shanghai Consumer Protection Committee, told the reporter that the maintenance workers who contacted the city through 58 not only offered high prices to change the computer board, but also took the good computer board off the machine and brought it back, after being rejected by the inspectors. The air conditioner was destroyed, and the 80 yuan door-to-door fee was collected. The property was the worst. The maintenance personnel who contacted through Baidu search and 360 search did not check the remote control after charging high maintenance fees, but asked the inspectors. Go buy a new 'universal remote control' yourself.
'At the same time, we believe that these three platforms are also suspected of seeking illegitimate interests from fraudulent consumer behavior by illegal operators.' Tang Jiansheng said that 58 cities, 360 search and Baidu search use advertising as an important source of revenue, charging high traffic. Fei. Baidu company personnel admitted to the Consumer Protection Committee that consumers click on the Internet once, the platform collects advertisements for 15 yuan; 360 search on the 'factory after-sales (official) air-conditioning central air-conditioning service center', is simply 'Li Gui' Pretending to be an official repairer, Tang Jiansheng said: 'The platform sells traffic to unscrupulous merchants, and unscrupulous merchants slaughter consumers. This is the so-called commercial closed loop?'
'We rented two suites this time, please come to a high-level expert team, installed 6 hidden cameras, equipped with 3 sets of recording equipment, only to fix the evidence. Although Baidu claims to have a first payment system, the problem is the average consumer. I can't find the tricks in it, let alone talk about it. 'Tang Jiansheng said that the Shanghai Consumer Protection Committee has asked these platforms to respond to this Friday.
Exploring the 'integrity alliance' to curb the problem of minor illness overhaul in many fields
In addition to the air-conditioning maintenance field, the Shanghai Consumer Protection Committee had previously conducted unannounced visits and observations on the maintenance and repair of the 4S shop, and the results were equally pessimistic.
On the eve of '3·15' in 2015, the Shanghai Consumer Protection Committee conducted an unannounced visit to the car repair and service. Randomly sampled a total of 9 brands and 12 car 4S stores. There were 7 stores with minor illnesses and overhaul problems, and the luxury car 4S In 2016, the Shanghai Consumer Protection Committee secretly visited 20 4S stores, and three of them had over-maintenance. In the unannounced interview, the unannounced visitor set up a Changan Ford ignition coil, resulting in an engine. The fault light is on. However, in Shanghai Fuyin Automobile Sales and Service Co., Ltd., such a simple problem has become a major problem in the maintenance technician's mouth, such as the need to replace the throttle valve body, computer board, accelerator pedal, ignition coil, etc., the final price 13100 yuan.
In the 2017 watch repair service inspection, the nine watches sent for repair only need to replace the battery and simple degaussing, but when it comes to the repair shop, it is charged for maintenance costs ranging from 1,200 yuan to 5,800 yuan. 18 stores for consumer inspection, 9. There are 9 infringements or serious infringements, accounting for half of the number of people inspected.
To this end, the Shanghai Consumer Protection Committee and the industry organizations jointly promote the establishment of the industry 'integrity alliance', the introduction of the 'class watch maintenance service integrity convention', and signed 45 maintenance stores to the Shanghai Consumer Protection Committee official website of the 'COCO to help you find ——The watch repair service' column became the first positive list of the integrity unit. At the same time, the Shanghai Consumer Protection Committee called on relevant industry organizations to speed up the revision and improvement of the watch maintenance industry norms and effectively assume the responsibility of protecting the legitimate rights and interests of consumers. Tao Ailian, secretary-general of the Consumer Protection Committee, said that it is not a contracted enterprise, the store can be 'sit back and relax', the contracted enterprises will accept social supervision, once the illegal behavior is found, one vote will be vetoed, 'kick out' positive list.
False maintenance of air conditioners, over-maintenance of automobiles... These cases exposed by the Shanghai Consumer Protection Committee have exposed some problems that enterprises do not talk about integrity, which is thought-provoking.
'false maintenance' 'over-maintenance' mainly exists in professional industries. For the maintenance process, consumers can't understand or see, which gives some people or businesses the space to falsify. On the one hand, It is necessary to call for the industry to strengthen supervision, pay attention to consumer complaints, resolutely severely punish, and eliminate unscrupulous and false maintenance enterprises. On the other hand, it is necessary to vigorously advocate honesty and integrity in the whole society. In the market economy, integrity is the enterprise. The cornerstone of survival and development. Enterprises that do not talk about integrity and swindle, even if they are in a hurry, they will be temporarily profitable and will eventually be eliminated due to credit 'deficit'.