Convergys, a new US-listed company invested by Shen Da and Lian-Qiang group, is once again in the process of merging, with $2.43 billion trillion, to acquire U.S. customer service company Convergys, which is expected to be integrated with Concentrix's customer service and outsourced processes management company by the end of 2018 , the world's 2nd largest customer participation Service (Customer engagement business) company. New Poly think at present there are 2 major business, one for the channel and system integration based technology solutions (technology solutions) business, the second to customer service business-oriented Concentrix. According to the latest quarterly results show that concentrix revenue of 491 million U.S. dollars, revenue accounted for 9.87%, but the service business profit is good, the business net profit account for the company's overall operating net profit of 22.59%. In recent years, the new idea has been actively expanding the scope of the service business through mergers and acquisitions, and has taken the leap into different fields. New ideas in 2014 to the total price of 505 million U.S. dollars IBM more than 1.2 billion U.S. dollars in customer service business process outsourcing enterprise; In 2016, the acquisition of global leading outsourcing services group Minacs, and into the new Concentrix business, the purchase price of about 420 million U.S. dollars. The new convergys, with 2.43 billion dollars in mergers and acquisitions, for the world's largest telephone service center operators, operating more than 100 telephone service centers, but by major customers such as AT&T Telecom customers reduced and convergys business, the poor performance of the revenue, Convergys's latest earnings, released on May 8, showed the latest quarterly revenue of $674 million, down 7.41% from a year earlier. Convergys recently continued to function in customer service, with automation and expansion of customer business integration, and the recent changes in the company's senior level, but also began to seek to sell will, for the continued search for expansion, and added value of new ideas, is an excellent acquisition target, with the previous 1st closing price, see, The new idea is to sell at a premium of 4.5% per cent. God is the largest corporate shareholder of the new Poly-Si, with a shareholding ratio of 12.46%, a new poly-9.62% shareholding. Shinda points out that Convergys will be integrated with new Poly's customer service and outsourcing process management wholly-owned subsidiary Concentrix, which is expected to complete the transaction by the end of 2018. The merger will add more vertical industries and customers, join more than 6,000 skilled professional team, become the world's 2nd largest customer participation service company, the 1th year is expected to increase 2.7 billion U.S. dollars revenue. Dennis Polk, new chief executive, said the company continued to focus on creating outstanding investment and feedback for its shareholders. The deal is expected to boost profitability while continuing the new idea of high-value service investment strategies. The merger is expected to stabilize the company's leadership in technology solutions and Concentrix operations. Concentrix, general manager Chris Caldwell, said that the pace of customer experience change requires constant innovation and service transformation, especially after the scale of global delivery services, the next phase of experience promotion and business improvement of the customer interaction strategy is critical, after the merger,
