Mr. Fang bought the Rongsheng refrigerator at 559 yuan, but when he received the package, he found that the upper left corner of the refrigerator had been smashed. To this end, he dialed the Mayor's hotline linked to the newspaper's rights hotline 85188518. Telephone number 12345 reflects: 'I don't know if the refrigerator was broken when it was delivered or if something went wrong in transit. I hope that the merchant will give me another refrigerator.'
Mr. Fang said that he was on the Internet ordering refrigerator on June 8th. After two days, the refrigerator arrived. At that time, he was not at home. After the courier arrived at the door, the family did not open the package inspection and signed it.' When I returned home, I noticed a clear smash hit in the upper left corner of the newly purchased refrigerator. So I contacted the staff of Zhongtong Express to ask for the matter and was rejected. 'Fang said.
In this regard, Mr. Chen, who headed the distributor Fangzheng Electrical Appliance Co., Ltd., said: 'I delivered the order of Mr. Fang on the same day. According to the usual practice, the recipient must open the package in the face of the courier after receiving the goods. Inspecting the goods, if the goods are correct, the transaction is successful, but if the goods have quality problems or do not match the goods themselves, we will provide after-sales service to the recipient.
Mr. Chen also said: 'Mr. Fang’s family did not open the package acceptance refrigerator after receiving the goods. Instead, he signed the receipt directly. Therefore, it is currently impossible to confirm that the refrigerator is in the process of express delivery. In the case of damage, or damage afterwards. To put it another way, if the inspection is found on the face of the refrigerator, the consumer can choose to reject it. We will refund the full amount. 'Finally, Mr. Chen promises to return the goods. It can also be exchanged.
Mr. Fang expressed satisfaction with the results of such processing.
