Recently, the Australian Court of Justice imposed a fine of AU$9 million (about 6.7 million U.S. dollars) on U.S. electronics giant Apple Inc. because a regulator accused Apple of using software updates to disable third-party repairs of shattered screen iPhones.
According to reports, the Federal Court of Australia supported the accusations of the regulators and stated that Apple had violated the country’s consumer law by telling its about 275 consumers that their equipment could not be compensated if they were repaired by a third party.
'The fact is that an iPhone or iPad repaired by a third party other than Apple cannot and should not lead to the termination of consumer protection,' ACCC member Sarah Kot in a statement said, 'MNCs must ensure their The return policy is in line with Australian consumer law, otherwise they will face ACCC litigation.
An Apple spokeswoman stated in the e-mail that the company 'has already conducted a more effective dialogue with the ACCC on this matter', but did not comment further on the court's investigation.
The ACCC said that after the agency informed Apple of its investigation, Apple had attempted to provide compensation for consumers whose devices could not be used due to software updates. ACCC said that so far, Apple has contacted about 5,000 consumers.
At present, Apple is improving employee training methods, providing detailed information on the website such as warranty and consumer laws, and ensuring that the process is in compliance.
