Haidu News spent 8,900 yuan to buy a Hisense TV. As a result, TV was found to be a problem during installation. Mr. Li, who lives in Gulou District, Fuzhou, looked for a business. Merchants said that Mr. Li did not open the package for inspection; Manufacturers were found. Has been opened, caused by the splitting of the external force. Mr. Lee has been back and forth for two months. The television has not been put on the wall. After Haidu reporters intervened, Suning promised to replace Mr. Lee first.
Two months passed without supervision
Mr. Li said that on April 20th, he purchased a 55-inch Hisense TV at Hualin Lu Suning Appliance, which cost 8,900 yuan. After half a month, the installers put the TV on the wall and plugged it in. The LCD screens on both sides were found to be different, some were not lit, and they were broken. Originally, Mr. Lee thought that renewing a new TV was a matter of course. Since then, no one has been renewed. Mr. Li later complained to Suning, but the relevant staff responded. When Mr. Li received the goods, he did not open the packaging inspection. It was Li's responsibility. Mr. Li subsequently complained to Hisense, and Hisense was assigned to Hisense after-sales service provider Fuzhou Xinchuang Electric Service Co., Ltd. (hereinafter referred to as “Hexin Company”). ' ) Processing. And Xinchuang Company subsequently issued an appraisal book, arguing that the goods were not packed before the installation, and the packaging box had been opened, causing the screen cracking to be caused by external forces. It was Li's responsibility.
'The package was never unpacked before installation. I didn't understand installation. What's the reason for dismantling the package?' said Mr. Li.
The merchant has promised to change the machine first
The reporter recently called Xinchuang, but the relevant staff did not reply to the reporter.
However, Suning promised to replace Mr. Li yesterday and then negotiate with the manufacturer. Su Ning relevant person in charge told reporters that after a preliminary investigation, Mr. Li did not unpack and inspect the goods when he received the goods. During the installation, he turned on the TV and found that the screen cracked.
Fuzhou Kaiyuan Law Firm's lawyer Yang Dacheng told the reporter that according to the “Consumer Law”, “Product Quality Law” and the Three Guarantees Regulations, the issue of commodity quality and accountability, the principle of “who is responsible for sales” was adopted, and the business was product quality. The first responsible person for after-sales service, merchants and manufacturers must bear the primary responsibility for after-sales service of the quality of the products sold. At the same time, the merchant shall be responsible for the quality of the products and honor all commitments made by the manufacturers on the quality assurance. Therefore, the products have quality problems. First, it should be handled by the merchants. The 'ball' can not be kicked directly to the manufacturers and after sales. Even if it belongs to the production responsibility of the products, the manufacturers should be contacted by the manufacturers, and consumers should not be allowed to look for manufacturers.
Strait Metropolis Daily The original link http://dzb.hxnews.com/2018-06/15/content_473607.htm
