In the middle of the big promotion in 618, on the morning of June 15, the first service engineer's day conference was held in Nanjing Suning headquarters.
At the meeting, Suning Tesco officially announced the launch of the most beautiful engineer selection activity on the June 16 'Service Engineer's Day', and combined a number of brands to send 400 million subsidy for 100,000 engineers.
In addition, around the 'great service satisfaction', Suning Tesco launched 10 air-conditioner gold gloves, the color TV 'big screen special agent' and other special services, and re-recruitment air conditioning installation experience officer.
'The installation and maintenance of air-conditioning is not only a technical activity, but also a work of responsibility. Their flying around the wall carries the mission of an industry and deserves respect from anyone. Suning has set up a service engineer's festival, which reflects a large business-to-service staff. Concern!' The conference site, Liu Wenjie, vice chairman of the China Household Appliance Service and Maintenance Association, could not help but praise Suning's humanistic concern.
According to Liu Wenjie, the air-conditioning installation accidents mostly occurred from June to September, showing obvious seasonality. Due to the quality of safety equipment, the safety belts and other factors accounted for 58%; and the accidents caused by heavy casualties were as high as 80%.
She hoped that by borrowing Suning’s activities, she hoped that more enterprises would be called upon to actively participate in the “Safety Measures for Installation of Air-Conditioning Installations” formulated and implemented by the Association in the second half of this year, to assume their due social responsibilities, and to put their love for service engineers into practice.
Li Fuquan, deputy general manager of Suning Assistant, said that with the advent of the Internet+ era, the lazy economy is prevailing, and the contact time between service personnel and consumers has been continuously reduced. They are really able to enter the user's home, and only after-sales service engineers have been in contact for more than 30 minutes.
With the diversification of users' needs for service experience, engineers need to have cross-border service capabilities. In the eyes of Li Fuquan, future engineers need to have a variety of home appliance after-sales service skills, and they must be able to start from the user's needs and start Consultation design, purchase transportation, installation and commissioning, maintenance and repair, product recycling, full-process service, provide one-on-one expert consultant services for consumers.
'Engineer, is a profession, but also a responsibility and life value.' Li Fuquan said that engineers in the new era need to establish a correct concept of service, with the best quality service, to achieve individual, team, society, industry value. Pushing forward the 24-hour flash service has been a huge test for first-line engineers. It is reported that for this service commitment, Suning has made sufficient preparations for monitoring temperature changes in various locations, including personnel, materials, etc., and launched a national chess reinforcement. Currently, Suning It has 8000 service centers, nearly 100,000 service engineers, and 20 million users annually. It covers more than 500 cities nationwide, more than 2,000 districts and counties, and township and township capacity covers 98%.
5,000 pieces a day! President of Suning Air Conditioning Company Wang Zhenwei announced that from June 15th to June 29th, ten cities in Beijing, Shanghai, Guangzhou and other cities will spend a lot of money to recruit air-conditioning installation experience officers. Experience officers need to be good at observing and have air-conditioning. The professional background of installation and maintenance is prioritized. In the process of experience, suggestions are given for the improvement of the installation service process. In addition, ten general inspections of air-conditioning gold gloves are introduced, including aging repair of the terminal, current and voltage maintenance, leakage of fluorine, abnormality. Noise inspection, leakage detection, refrigeration inspection, leaky water pipe inspection, filter inspection and cleaning, leak detection of wall hole, safety inspection of external machine bracket, equivalent to a comprehensive physical examination for air conditioning.
Recently, Suning, United States, Gree, Haier, Oaks, Whirlpool, Hisense, and other mainstream brands, distributed nearly 400,000 high-temperature subsidies to nearly 100,000 service engineers in 43 regions across the country, covering installation subsidies, accommodation, and travel expenses. It is reported that each air-conditioning installation subsidies range from 80-120 yuan.
In 618, when China University reached the World Cup, the large-screen TV market exploded completely. Chen Qian, the general manager of Suning Heidian’s operating nine centers, stated that in order to serve the big-screen users, Suning moved out of the big screen team. For 85-inch and above products, Suning will specify a detailed installation program to achieve the integration of large-screen color TV service.
The reporter was informed that from June 16th onwards, Suning guests will open the most beautiful service engineer appraisal. Appliance industry engineers can register through the H5 page and participate in the voting. The outstanding service engineers finally selected will receive honorary certificates and bonuses.
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