"The TV screen failed during the warranty period and there is no place for repair! 'Mr. Hu purchased a Changhong TV at Jingdong Mall. The screen displayed a 'black screen' failure during the warranty period. After repairing the problem, he got the answer. No replacement parts are provided. Requires the user to make a depreciation charge of RMB 1,000 and replace the new machine.
Mr. Hu of Haikou City, Hainan Province, complained that in January 2017, he purchased a Changhong TV. The warranty period is three years. Recently, TV problems, often black screen, Changhong after-sales service, said that the screen was broken, but the manufacturers have not The production of related accessories cannot be repaired. Changhong's after-sales request Mr. Hu calculated in accordance with the depreciation two-fifth of a day, to replace the money with a TV of the same model or refund the remaining amount. Mr. Hu thinks that the treatment plan is unreasonable and unacceptable.
User: Requires TV repair
Mr. Hu said that according to his understanding, this Changhong TV he purchased was only on the market for two years, and it is still on the market. This shows that this TV is still in production. No accessories are nonsense, so-called three-year warranty policy. Users simply can’t enjoy it. Mr. Hu also stated that the relevant regulations are to continue to provide spare parts that meet the technical requirements within 5 years after the products are stopped. Since the product quality problems occur within the warranty period, manufacturers should fix the TVs for free if they Parts can not be repaired due to depreciation and replacement, then Changhong's product quality also makes him unconvinced. At present, this fault TV has been unable to watch, become a decoration.
Manufacturer: Will follow up
The reporter interviewed the Changhong TV customer service hotline. The customer service staff stated that the user’s request for a free replacement of the new machine or the maintenance of the TV would go to the follow-up and be answered within 24 hours. Afterwards, Mr. Hu’s reply is still the same, either Make up the difference and replace a TV of the same model, either in accordance with the depreciation of two blocks per day and refund the money
Perfect solution:
On the morning of June 1st, Mr. Hu responded that through the two dockings of the show, Changhong TV manufacturers agreed to replace a TV. Since this 49-inch TV is currently out of stock, as long as the difference is two hundred, he will be replaced. Taiwan 50-inch TV.
Lawyer’s opinion
According to the State's “Three Guarantees Policy”, most TV manufacturers will implement a one-year warranty for the whole machine and three-year warranty for major components. At the same time, the “responsibility for repairs” rule in the “Three Guarantees Law” stipulates that During the validity period of the package's validity period, since the manufacturer does not supply spare parts, and the repairer has repaired for more than 30 days due to his/her own reasons, he will exchange the same type of product with the same model for free.
The screen of the TV set purchased by the consumer is still in the 'three guarantees' period, and quality problems have caused it to fail to be maintained. If the merchant can provide products of the same model and the same specifications, consumers can choose to replace the new one for free. If the merchant can not provide the same model and the same specifications of the product, the consumer can ask the merchant to refund at a level not lower than the original price. The merchant does not have the relevant spare parts for the product, that is the reason for the business itself, has nothing to do with the consumer, can not Therefore, the reasonable demands of consumers are rejected. According to the relevant regulations, the producer shall provide the repairing sellers and repairers with repairing technical data, qualified repair parts, and guarantee to continue to provide spare parts that meet the technical requirements within 5 years after the products are discontinued. .
"Jiangxi City Radio The original link http://news.jxntv.cn/2018/0604/8897793.shtml
