On May 28, 2018, Anhui Province Bureau of Quality Supervision released the recall information that Wuhu Shunci Electric Co., Ltd. discovered problems through self-inspection and voluntarily filed a recall plan with the Anhui Provincial Bureau of Quality and Technical Supervision. Decision was made on May 25, 2018. Some models of massagers and foot baths were recalled on a daily basis, and the number was 5,649 and 6,467 respectively. On December 13, 2017, the official website of the Shanghai Bureau of Quality and Technical Supervision said that due to abnormal work items did not meet relevant regulations, when in use There may be burns, fires, electric shocks and other injuries. As of December 13, 2017, Aimeto E-Commerce Co., Ltd. has recalled some ABS brand Weston High Power Steam Garment Steamer, manufactured on March 10, 2017. station.
Why do household appliances companies voluntarily recall defective home appliances in today's market? Relative to the recall of cars that Chinese consumers are familiar with, the recall of home appliances in China is no longer a novelty since 2016. From January 1, 2016, China The “Defective Consumer Products Recall Management Regulations” was formally implemented, and products that could cause serious personal health injuries, such as automobiles, foods, medicines, and household appliances, were included in the recall scope. Manufacturers were required to make active recalls of defective products if the company did not voluntarily recall it. The government can order its recall. If the company does not voluntarily recall and cause serious consequences, it may face the suspension of production licenses and even legal proceedings.
There is no doubt that the implementation of the "Administrative Measures" is conducive to the development of the home appliance industry and the market in China. The "Administrative Measures" have not only filled the blank of China's defective home appliance product recall system, but also facilitated the adjustment of the home appliance industry structure and promoted home appliance companies. The sense of social responsibility, overall competitiveness and influence of domestic and foreign markets. Most home appliance companies are welcoming the implementation of the “Administrative Measure”, guaranteeing their own strictness, and have high hopes for the subsequent impact on the domestic appliance industry.
People familiar with the home appliance industry know that active recall of defective home appliances and free repairs have been implemented in the United States, the European Union, Japan and South Korea for many years and are very mature. Many home appliance recall lessons are worth learning and learning from China, but they should learn how to remove them. The lack of years of previous Chinese home appliance recall system has caused many Japanese and Korean home appliance companies to avoid the large-scale recall of globally-defective home appliance products. This is often avoided in a way that does not involve the Chinese market. The most typical example is IKEA and Samsung, IKEA's "drawer cabinet" recalls circumvents Chinese consumers, Samsung is also dragging down on Chinese consumers. Until the Chinese General Administration for Quality Supervision, Inspection and Quarantine intervened, both submitted a recall plan to AQSIQ, recalling large batches of unqualified quality. product.
In order to prevent the recurrence of the above incidents, the “Administrative Measures” will require the filing of domestic filings with relevant state quality inspection authorities as of the date of implementation. Foreign companies importing consumer goods to domestic sales companies should also file records, especially for foreign household appliance brands. Imported home appliances sold in the Chinese market.
At the same time, in order to further standardize and do a good job in the management of defective imported consumer product recalls, prevent and eliminate the harm that may be caused by imported consumer product defects, and protect the personal and property safety of consumers, the former General Administration of Quality Supervision, Inspection and Quarantine combined imports according to the "Defective Consumer Product Recall Management Regulations." The "Quality and Safety Supervision Work for Consumer Goods" has actually formulated the "Detailed Rules for the Recall of Defective Imported Consumer Products", which will be implemented on the date of release on March 23, 2018. This detailed rule applies to the recall of consumer goods imported from outside the People's Republic of China and its supervision and management. Since 2018, many companies have filed a recall plan involving televisions, children's toothbrushes, laptop batteries and other imported consumer goods. The former General Administration of Quality Supervision, Inspection and Quarantine issued timely recall information.
In addition, in today's market, home appliance companies actively recall cases of defective home appliances. In addition to the "Management Measures" and "Detailed Rules," the provisions of a legal level within the year is expected to come out higher, wider coverage, stronger deterrent effect. Consumer product recall system is also playing a key role.
In mid-February, the Legal Affairs Office of the State Council issued the "Management Regulations for the Recall of Defective Consumer Products (Draft for Comment)" (hereinafter referred to as "Management Regulations"), and publicly solicited opinions from the whole society. Compared with the "Administrative Measures", the "Regulations" on consumer goods The definition has been adjusted in depth, the catalog management system has been abolished, and all consumer products that fall under the “Regulations” have been subject to recall.
At the same time, the “Management Regulations” added producer information reporting obligations and emergency response measures, further clarified the procedures for defect identification, the requirements of the producer’s recall plan for filing, and the range of inapplicable products, and added penalties; for producers, operators The refusal to cooperate with defect investigations and concealment of defects was punished by corresponding fines. Article 38 of the “Management Regulations” also stipulates that the quality inspection department shall include the manufacturer’s performance of the recall obligation into the enterprise’s quality credit management, and make it known to the public according to law.
It is not difficult to foresee that the promulgation of the "Regulations" will further regulate the recall of defective consumer goods, and provide a stronger institutional guarantee for the protection of consumer's personal and property safety. We have reason to believe that with the gradual improvement of the home appliance recall system in China, As more and more domestic and foreign appliance companies take the initiative to undertake social responsibility recalls of defective home appliances, China’s home appliance consumer market will become even clearer and clearer. The globalization of Chinese home appliances will be even more spectacular.