Didi said that May 31 was the date on which the whole platform reform program promised to the society was put into action. In two weeks, it received many suggestions from friends from all walks of life, critics, inquiries and concerns, and the team kept up day and night. R & D and reinforcement of various security products and regulatory strategies. Some progress has been made and many problems and difficulties have also been encountered.
For the rectification of the ride, Dripping said that before the May 19 launch, all personalized labels and commenting functions were completed; the personal information and the avatar of both parties were only visible to themselves, and the external avatars were all system default virtual avatars. The car owner must carry out face recognition before each order is received; suspend orders from 22 o'clock to 6 o'clock and place orders before 22 o'clock but have an estimated service time of more than 22 o'clock. Conduct safety tips.
However, for the above rectification measures, many users have been affected by the experience, mainly concentrated in three aspects: Face recognition technology itself is still in the process of maturation, in the pass rate, accuracy, etc. need to continue to optimize iterative, and massive High-frequency face recognition increases the user's troubles when using it; many users feedback, want to keep the tags and comments related to travel; suspending the night service brings inconvenience to many users with night-time travel needs, and even some users express their Forced to choose other travel modes that are less secure.
In this regard, Didi said that it is investing a large number of engineers to improve the efficiency and experience of face recognition. At the same time, after repeated discussions and product development, will only return to the travel-related label evaluation (such as 'punctual' politeness' Etc.) Dic said that the possibility of restoring some nighttime services with a high safety factor is being seriously discussed, but safety is still the first element of any decision.
According to the platform-wide rectification, DDT said that the new version of the emergency help function has been officially launched, and the access button has been promoted to a prominent position based on the original functions, and 110, 120, 122 and 24-hour security customer service shortcuts have been added. It can dial one by one by itself; the express train has already gone online and the car does not conform to the evaluation mechanism. It actively invites passengers to evaluate whether the driver and the vehicle are consistent with the software display information and contact the passengers before and after multiple orders for verification. Once confirmed, the passenger is immediately banned; the express train is already in some cities. On the day before the driver goes online, the face recognition function of the driver will continue to optimize the face recognition technology. As soon as possible, express trains, private cars and luxury cars will be launched in full; the platform has developed and launched a big data recognition model, and the identified vehicles are not matched. Verification is immediately banned upon verification;
Didi said that we may not be able to guarantee that disputes, traffic accidents or even sudden incidents will not occur in each service, but we hope to do our utmost to provide comprehensive security for every owner and passenger. We are still convinced With the promotion of technological advances such as the Internet and big data, many of the traditional security methods that cannot be solved in traditional travel will be resolved. Dripping will do its utmost to bring safer travel experiences for car owners and passengers. Travel better.