Recently, Mr. Shi reported to the Sina Guangdong Fast Complaint that he had contacted Gree's official customer service to apply for repair and maintenance because of a quality failure in the purchase of Gree air-conditioner. 'The official telephone number was called, but unexpectedly it brought us a counterfeit 'maintenance master'. Mr. Shi said that the master not only did not fix the air conditioning, but also charged him nearly 1300 yuan in maintenance costs. Mr. Shi asked Gree to assign 'unofficial' maintenance technicians to consumers to claim compensation.
In response, Gree’s director of information responded that the master was not Gree’s official maintenance technician. Zhuoxin Law Firm’s Ye Zhusheng’s lawyer believes that Mr. Shi’s assertion that the maintenance worker is a Gree-designated party, when both parties hold the same term. The proof can be completed by showing evidence of call records, call recordings, etc., otherwise there is a legal risk of bearing adverse consequences.
Air conditioner failed to apply for Gree official repairs
On May 14, Mr. Shi discovered that the purchased Gree air-conditioner could not be cooled. He called Gree's official after-sales phone at 1 pm to report the situation. The customer service representative said that he would arrange for people to repair the machine. More than two hours later, Mr. Shi said that he had a surname. The yellow man came to the door for repairs, claiming to be the official Gree's designated agent. The other party informed Mr. Shi of the air conditioner and needed to replace the starter and top up the Freon. However, after the repair, the air conditioner still could not be cooled. The man explained that it was Because the compressor is too hot, the cooling effect is not good, and that if there is still no improvement the next morning, he will come back for free repair.
Mr. Shi told SINA Guangdong Express that the man had come in with a repair kit and did not wear any logo with Gree, but he did not doubt the identity of the man at that time. When the man left, he collected a total of 1,285 yuan from Mr. Shi. The maintenance fee includes a replacement fee of 785 yuan for air conditioner starters and a fee of 500 yuan for materials. On the morning of the 15th, Mr. Shi discovered that the air conditioner still could not be cooled. Contact the man. 'At first, the other party will answer the phone, saying that they will come to the door for maintenance. , but later refused to call us, ', found that the situation is not good Mr. Shi again to reflect the situation to Gree customer service.
The official master comes to the door to repair again. The consumer suspects that the fake master is assigned by Gree.
On the afternoon of the 16th, a horse wearing a Gree uniform and wearing a Gree work card came to the door to perform secondary maintenance on the air conditioner. At this time, Mr. Shi only responded. The man with Huang's name may be counterfeit! It was even more surprising that after the horse master detected the air conditioner, he found that Freon was still not fully charged. The old starter was considered to be functional and there was no need to replace it. Master Ma stated that Mr. Shi spent 785 yuan to buy. The new launcher, Gree's official retail price is only 300 yuan.
'I only called Gree', according to the record of the call provided by Mr. Shi, he had contacted Gree's official after-sales phone at 1:39 PM on the 14th, and the call time was 1 minute and 17 seconds. Two hours later, Mr. Shi After receiving the yellow man's phone number twice, the other party told him that he would come to the door to repair. 'The air conditioner was not repaired, but it was also indiscriminately received a maintenance fee of 1285 yuan'. Mr. Shi determined that the first service was also assigned by Gree and asked Gree to return Its 1285 yuan maintenance fee.
Gree: Denies Designating Unofficial Maintenance Masters to Call Home
On the 21st, Ms. Xu, the Gree Information Supervisor, told Sina Express to complain that the master of the first on-site repair referred to by Mr. Shi was not Gree's official outlet manager. 'The official Gree maintenance technician will wear overalls and wear it. Work permit, the machine does not charge during the warranty period'. Ms. Xu said that she had contact with the yellow master, but Master Huang only indicated that 'what brand he has repaired' and refused to disclose his specific source of identity.
Regarding Mr. Shi’s assertion that there was a Gree official customer service on the 14th, Ms. Xu responded that she had actually made a phone call on the 14th through repeated investigations, but did not get through. Ms. Xu explained that if the phone number When it is switched on, Gree will have a corresponding recording record and will assign an official maintenance master to carry out repairs.' Ms. Xu said that during the multiple communications between the two parties, Mr. Shi had contacted other maintenance channels by default, claiming against Mr. Shi. Demand, Gree refused.
Lawyer: It is difficult for consumers to defend their rights. Evidence such as recording must be presented to complete the proof
Mr. Ye Zhusheng of Guangdong Zhuoxin Law Firm believes that in this case, the dispute between Mr. Consumer Shi and Gree Air Conditioning due to after-sales service issues was a sales and contract dispute. According to the provisions of the Contract Law, if the party providing the after-sales service is If the service and quality do not meet the original standards, it constitutes a breach of contract and needs to bear the corresponding liability for breach of contract. If the consumer finds a third-party repairman or maintenance company on his own, and the air conditioner is not repaired or even damaged, the maintenance worker or maintenance is required. The company pays compensation. Ye lawyer believes that in the case where both parties hold the term, Mr. Shi claims that the maintenance worker is a party appointed by Gree. He can complete the proof by presenting the records of the call and the recording of the call. Otherwise, he will bear the adverse consequences. Legal risks.
How do consumers avoid encountering 'black repair workers'? Ye lawyers recommend that consumers, it is best to look for a regular maintenance company to provide maintenance services, if you cooperate with outsourced maintenance workers, you can ask the other party to provide a valid copy of ID card, contact information, Signed a written contract setting out clear terms.
As of press time, both consumers and Gree are still in the process of negotiation, and Sina Fast complaint will follow up on the matter.
"Sina guangdong" Original link http://gd.sina.com.cn/news/tousu/2018-05-23/detail-ihawmauc2407672.shtml?from=
