The meeting introduced the main issues reflected by consumers, including discussion on the operators of online vehicle platform platforms, legal analysis of experts and lawyers, self-discipline by industry organizations, and opinions expressed by consumer associations, which promoted the implementation of statutory obligations and responsibilities by operators of online platform platforms. Calls for the strengthening of online supervision of car rental and carpooling activities, promoting the improvement of online trading rules, and better protecting the legitimate rights and interests of consumers.
Didi, Shouqi Yueche, UCAR, BAIC, Yiyi, Ctrip, etc. Operators of the car platform were introduced on their platform's business types, audit management, operation status, measures to protect consumer safety, and consumers. Handling of complaints, etc.
It is understood that the main opinions of consumers on online dating services include: The driver and vehicle information provided by the platform is inconsistent with the actual situation, the driver’s attitude is not friendly, the driver damages the consumer’s property, the driver and the consumer have violent conflicts, and the platform handles consumer complaints. Inadequate time and driver's detour charges, failure to abide by the agreement, arbitrary cancellation of orders, etc.
China Consumers Association pointed out that the right to safety is the consumer's first right. Safeguarding consumer safety is the statutory obligation of the business operator. China Consumers Association requires that operators of online tour platform must earnestly implement statutory obligations and assume the protection of consumer rights in accordance with law. Responsibility of the responsible person. Including: Intensify network access review, strengthen safety management, strengthen contract warnings, strengthen information protection, and strengthen complaint handling.
China Consumers Association emphasized that it is necessary to attach great importance to consumer complaints, strictly screen driver complaints, and eliminate potential safety hazards in a timely manner. Drivers who have harassed and violent behavior should be blacklisted and have zero tolerance to prevent subsequent services from endangering public safety; To harm consumer's property and property, compensation and disciplinary measures must be formulated to prevent similar behaviors from happening again; to infringe on consumer personal information, we must resolutely stop and correct and immediately take remedial measures; Credit disciplinary, limit the number of orders, implement effective management.
