Recently, since the survey of the “Nanchang Satisfaction Survey of 2018” started, many citizens have enthusiastically reported to the newspaper that the problems in the home appliances have involved multiple home appliance brands. This issue of satisfaction surveys for home appliance brands is Siemens. In the survey and public feedback, there was a problem that 'the touch screen of the washing machine's switch area was not sensitive to the touch', 'the after-sales maintenance effect was not good, the after-sale service personnel were not professional' and 'higher maintenance fees for electrical appliances' and other issues.
'Questionnaire'
32% of consumers surveyed
Not satisfied with the quality of electrical appliances
Recently, reporters visited several electrical stores and communities and distributed questionnaires to consumers who purchased Siemens appliances to collect information on their use and satisfaction. In the random distribution of 50 questionnaires, the statistical results showed that: 54% of respondents received The interviewed consumers expressed dissatisfaction with the overall after-sales service of Siemens Appliances. 68% of the interviewed consumers were not satisfied with the price of after-sale maintenance charges of the brand, 58% of the interviewed consumers were not satisfied with the user experience of the brand, and 32% were affected. The interviewer was dissatisfied with the quality of the brand's electrical appliances, and 48% of the consumers surveyed were not satisfied with the brand's after-sales service.
'Reflections'
Washing machine switch is not sensitive
'Washing machine to buy home about six months or so the switch area is not sensitive to the phenomenon of contact, you need to use several times to start. When you buy a washing machine, because you heard that the quality of Siemens brand appliances is good, but now feel the user experience is not very Good. 'Ms. Jin bought a Siemens brand washing machine told reporters.
Ms. Qin said that in 2015 she spent 3,000 yuan to buy an 8 kg drum washing machine of the Siemens model IQ300. 'Having bought it for about six months, the washing machine appears insensitive at startup. The washing machine she bought is a touch switch. At the beginning, insensitivity of buttons is only occasional, but the phenomenon of insensitivity now appears more and more frequently. It takes several power cycles to start. She said that other touch screen keys do not have such conditions, and only the power switch is not sensitive. ' Ms. Miao said that the washing machine is not understanding.
'I found this problem after contact with Siemens' after-sales service, but because of the insensitivity of the washing machine's switch is intermittent, several times when the after-sales service personnel come to the door to repair, there is no failure, after-sales staff also tested normal. But the after-sale staff walks Shortly afterwards, the problem with the washing machine reappeared. Ms. Zhai told the reporter, 'When the maintenance personnel came to the inspection, although the button of the washing machine was normal at the time, the insensitivity of the area touched by the switch was indeed a problem. The maintenance personnel had detected many times. Did not find, so there is no meticulous detection.
'Party'
Siemens After Sales: Understand the situation and arrange repairs
For the problems that consumers reflected, the reporter then called the Siemens official after-sales service, and the after-sales staff said that they would arrange for after-sales repairs after understanding the situation. Afterwards, the reporter asked why the washing machine was not sensitive to key presses. Said: 'Because it was not authorized to be interviewed, it is temporarily impossible to give a reply on why the washing machine has a problem.'
Afterwards, the reporter asked whether it was possible to visit the Nanchang after-sales service site to get to know the causes and solutions of Ms. Que's washing machine problems. However, the staff said that they could only be accepted by the headquarters through the telephone. After the organizers had understood the situation, they would arrange for the respondent to reply.
City Consumer Protection Committee: Businesses are obligated to provide after-sales services
Afterwards, the reporter contacted the Consumer Protection Committee of Nanchang City. For the problems encountered by Ms. Pei, the staff said: 'Ms. Qian's washing machine is a regular product. If there are quality problems that can be reflected in the after-sales service, the business is obliged to provide after-sales service. If the product is still In the warranty period, consumers can enjoy free repair.
The Municipal Consumer Protection Committee once again reminded the public that after purchasing the goods, please keep the relevant documents so that the purchase time can be provided for after-sales maintenance.
