Recently, ' 2018 Nanchang Satisfaction Survey ' of the electrical investigation activities began, many people enthusiastically to the newspaper to reflect the problems of electrical appliances, involving a number of home appliances brands. This issue of satisfaction survey home appliance brand for Siemens.
In the questionnaire survey and public reflection, there is a ' buy washing machine switch Area touch screen is not sensitive ' after-sale maintenance effect is not good, after sale personnel not professional ' electrical maintenance charges higher ' and so on.
"Questionnaire Survey"
32% Consumers surveyed
Not satisfied with the quality of electrical appliances Recently, reporters in a number of electrical stores and the community to visit, to buy Siemens home appliances consumers to distribute questionnaires, to solicit their use and satisfaction. Among the 50 randomly distributed questionnaires, the results showed that 54% of the respondents were dissatisfied with the overall after-sale service of Siemens Electric Appliances, 68% of the consumers surveyed were dissatisfied with the brand's after-sale maintenance charges, 58% of the consumers were dissatisfied with the brand user experience, 32%
Respondents to the brand's electrical quality is not satisfied, 48% of the respondents to the brand after-sales service attitude is not satisfied.
"Problem response"
The washing machine switch is not sensitive ' Washing machine buy home half a year or so on the switch area contact insensitive phenomenon, use need to press several times to start. When I bought the washing machine, I heard that the Siemens brand had good quality, but now I feel that the user experience is not very good.
' Ms. Wu, who bought the Siemens brand washing machine, told reporters. Ms. Wu said she spent 3,000 yuan in 2015 buying a 8 kg drum washer for Siemens model IQ300. ' Bought about six months, the washing machine in the start-up when there is an insensitive phenomenon. She bought the washing machine is a touch switch, just the beginning of the button is not sensitive only occasionally appear, but now the phenomenon of less sensitive appear more and more frequently, to press several times power to start. She said that other touch-screen buttons do not have this situation, only the power switch is not sensitive.
' There's a problem with the washing machine, Ms. Wu said. I found this problem after the Siemens after the sale, but because the washing machine switch is not sensitive to the problem is intermittent, several times after the service personnel door-to-door repair, there is no failure, after-sale personnel also detect normal. But soon after the sales staff left, the washing machine problem again appeared. ' Ms. Wu told reporters, ' maintenance personnel door-to-door inspection, although the washing machine button is normal, but the switch touch area is not sensitive is a real problem, maintenance staff in many tests and did not find, so there is no careful detection.
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"All sides say"
Siemens Aftermarket: Know the situation and then arrange repairs For consumers to reflect the problem, the reporter then called the Siemens official After-sale telephone, after the sale of staff said that they will be informed after the sale of the arrangements to repair. Then the reporter asked why the washing machine will appear the key is not sensitive to the problem, after the sale of staff said: ' Because not authorized to interview, so temporarily unable to give the washing machine why there is a problem reply.
'
Then the reporter asked if you can go to Nanchang after-sales Service site, face-to-face understanding of Ms. Wu washing machine problems and solutions, but the staff said only through the telephone by the headquarters to accept, to arrange for the staff to understand the situation, and then arrange docking person reply.
City Consumer Insurance Committee: Businesses have the obligation to provide after-sales service Subsequently, the reporter contacted Nanchang, the Yu Yu of the problems encountered by the staff said: ' Ms. Wu bought the washing machine is a regular product, if there are quality problems can be reflected after the sale, businesses have the obligation to provide after-sales service. If the product is still under warranty, consumers can enjoy free maintenance.
'
The city's Consumer Insurance Committee reminded the public once again that the purchase of goods please keep the relevant vouchers, so that when the After-sale repair to provide purchase time.
Nanchang Evening News Full media reporter
Wang Jingjing text/figure
