Recently, the news that 'Jingdong layoffs 80,000 employees within the next ten years' has received attention from the outside world, and many e-commerce and logistics practitioners have sensed a sense of crisis.
On May 16, Liu Dongdong, chairman and CEO of Jingdong Group, further explained this sentence at the 2nd World Smart Conference. He pointed out that the statement was 'completely sensational and inaccurate'.
Liu Qiangdong said in his speech today that the original words he said at the World Retailers Conference last week were:
According to the scale of today's Jingdong, with the artificial intelligence technology of software and hardware, the work done by only about 80,000 employees is enough, and today we have more than 160,000 employees.
Liu Qiangdong said: 'Jingdong is still growing rapidly. We still need people. We will never expel any of our brothers.'
Liu Qiangdong also stated in his speech that hardware and software are the two main lines of JD’s artificial intelligence strategy, and more new businesses are based on artificial intelligence technology to build structures. Jingdong has established a complete set of intelligent logistics, B2C complete Unmanned store, In addition, the unmanned delivery station uses robots and drones for delivery. It is completely unmanned.
According to Liu Qiangdong, in terms of software, 57% of JD's sales of goods are now managed using artificial intelligence. In addition, Jingdong's artificial intelligence customer service is developing artificial intelligence, and second-generation AI customer service has been able to identify the sentiment of the incoming customer. Recognition, even more accurate than humans.